Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Idaho Housing and Finance Association

Bilingual Loss Mitigation/Mortgage Loan Collector (Spanish)

Pay: Not specified

Posted: 6 weeks ago

Location: Boise, ID (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/17/2026

Career Insights for Credit / Loan Counselor

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Idaho data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Credit or Loan Counselor advises and educates individuals or organizations on acquiring and managing debt or qualifying for traditional loans. Guidance may include determining the best type of loan and explaining loan requirements or restrictions. May help develop debt management or credit issue plans. Can provide budget, mortgage or bankruptcy counseling.

$44,389 / year median in Idaho

-7% projected decline

Explore Career

Job Description

Bilingual Loss Mitigation/Mortgage Loan Collector (Spanish) Idaho Housing and Finance Association - 3.4 Boise, ID Job Details 12 hours ago Qualifications Spanish Phone communication English High school diploma or

GED Full Job Description Description:

WE ARE HIRING!

We are seeking a motivated and professional Late Stage Counselor I to join our team. This role works directly with borrowers who are past due on their mortgage payments to identify resolution and home retention options. The successful candidate will balance effective collection practices with borrower advocacy by providing clear guidance, education, and loss mitigation solutions in a respectful manner. Strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment are essential.

In This Role, You Will:

Initiate outbound calls and receive inbound phone calls from borrowers, negotiating payment arrangements to avoid mortgage delinquency and maintain a high standard of quality during every call Develop and implement customized payment plans to manage debt and prevent foreclosure Review borrowers for Home Retention Programs based on loan type, ensuring that they are matched with the most appropriate support and resources Stay up-to-date on regulatory requirements, including FDCPA, RESPA, and FCRA, to ensure compliance and provide borrowers with accurate and timely information Other job duties as assigned At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives on Idahoans.

Requirements:

Bilingual in Spanish & English required 1-3 years of experience in loan servicing, collections, or a related field Strong verbal communication and interpersonal skills Ability to work independently and as part of a team Excellent problem-solving and analytical skills Strong organizational and time management skills High school diploma or equivalent required; Bachelor's degree preferred Ability to speak professionally and pass QA compliance telephone audits on a regular basis