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ProFed Federal Credit Union

Member Service Specialist

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 3 weeks ago

Location: Fort Wayne, IN (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/16/2026

Career Insights for Credit / Loan Counselor

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Based on Indiana data

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What they do

A Credit or Loan Counselor advises and educates individuals or organizations on acquiring and managing debt or qualifying for traditional loans. Guidance may include determining the best type of loan and explaining loan requirements or restrictions. May help develop debt management or credit issue plans. Can provide budget, mortgage or bankruptcy counseling.

$44,084 / year median in Indiana

-14% projected decline

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Job Description

Member Service Specialist ProFed Federal Credit Union - 3.4 Fort Wayne, IN Job Details Full-time 13 hours ago Qualifications Loan file preparation Computer operation Sales transaction processing Handling large sums of money Computer literacy Electronic transaction processing Math Typing Full Job Description

POSITION SUMMARY

Primarily responsible for processing member transactions and providing a variety of member services in an accurate, efficient, and courteous manner. Additionally responsible for promoting credit union products and services and maintaining proper control of assigned cash, correspondence, transactions, and credit union documents. Provide assistance and support to Branch Manager and Assistant Branch Manager in branch deposit, lending, and security operations. Responsible for providing leadership, technical guidance, and training to Member Service Associate staff members.

QUALIFICATIONS

Requires a friendly, well-organized person who can portray a professional image regarding performance, appearance and attitude toward members, co-workers, and management staff. Must be able to balance consistently and keep proper control over cash drawer at all times. Ability to prepare and complete transaction and loan documentation and perform mathematical computation is required. Must have basic computer knowledge and the ability to learn credit union transaction processing systems.

PHYSICAL REQUIREMENTS

Must be able to view a terminal screen and operate a computer keyboard. This individual must be able to count accurately and quickly. Ability to complete transactions, documentation and perform mathematical computation is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide assistance and support to Branch Manager and Assistant Branch Manager as needed Conduct loan interviews and process loan applications and documentation Provide leadership, technical guidance, and training to Member Service Associate staff members Execute member transactions and provide general information in an accurate, efficient, and courteous manner Actively promote credit union products and services Maintain proper control of assigned cash, corresponding transactions, and credit union documents Maintain a neat and organized work area Attend all required staff meetings and training sessions Additional duties as assigned ProFed is an EEO employer - M/F/Vets/Disabled