Role:

To assist members and staff with their loan and service-related requests by providing clerical, administrative and functional support.

Essential Functions & Responsibilities:

Provides processing support for dealer services and loan department. Identifies cross sell opportunities. Responsible for finishing consumer loans for consumer loan officers, ie: filing and releasing liens and tracking, UCCs, creating files, obtain insurance policy, send payoffs to other creditors, E Recording, E Oscar/credit bureaus, ordering appraisals and title insurance, working in imaging system and insurance requirements, runs reports and provides basic information on, ie: Monthly Exception Report. Files loan documents with the appropriate agencies. Completes paid-out/closed loan report weekly and mails lien releases as required. Reviews pledge loans and ensures that pledge accounts have proper holds, auto transfer payments, pledged loan list, sub-action exception reports for accuracy, errors or discrepancies. Responsible in investigating and responding to eOscar reporting disputes. Responsible for force-placed insurance for Consumer Loans, following up with insurance agents after review of the loan officer exception report. Receives and screens telephone calls, answering member questions and complaints in a professional manner. Maintains and projects Credit Union's professional reputation. Answers routine questions or directs them to appropriate personnel. Records and relays messages. Files loan documents with the appropriate agencies. Identifies and takes action to improve the group's operating methods and procedures. Performs other job- related duties as assigned. Cross-sells Credit Union services to members. Analyzes potential loan opportunities to promote additional loans and financial services. This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Knowledge and Skills:

Experience:

One to twelve months of similar or related experience.

Education:

A high school education or GED.

Interpersonal Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

Must have good communication, time management, and organizational skills. Good verbal public relations skills. Ten key calculator, typewriter and keyboard skills. Well organized.

Physical Requirements:

Finger Dexterity:

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking:

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing:

Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion:

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities:

Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength:

Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)

Mental Activities and Requirements of This Position:

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability:

Ability to perform basic math skills and use decimals to compute ratios and percents, and draw and interpret graphs.

Language Ability:

Ability to use passive vocabulary of 5-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Work Environment No hazardous or significantly unpleasant conditions (such as in a typical office). Position is not eligible to work remotely.