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WF
Wells Fargo
Trade Services Specialist
Career Insights for Credit / Loan Counselor
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Based on North Carolina data
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What they do
A Credit or Loan Counselor advises and educates individuals or organizations on acquiring and managing debt or qualifying for traditional loans. Guidance may include determining the best type of loan and explaining loan requirements or restrictions. May help develop debt management or credit issue plans. Can provide budget, mortgage or bankruptcy counseling.
$45,887 / year median in North Carolina
-8% projected decline
Job Description
About this role: Wells Fargo is seeking a Trade Services Specialist In this role, you will: Service clients by leading a team of Trade Service Representatives Act as a back up to the trade service managers, while providing feedback and recommendations to improve less experienced staff Provide input to managers on performance and recommendations relative to salary and promotion for less experienced staff Analyze the continued satisfaction and retention of existing clients and referral of international banking issues Train and coach daily work flow of less experienced staff, resolve routine issues and escalated problems Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards Present recommendations for identifying opportunities for growth through client referrals and making recommendations to changes in existing policies, practices and procedures Develop full working knowledge of complex letter of credit documentation, governing regulations, bank operations and credit risk Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals