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WD
Western Division FCU
Member Service and Collections Specialist
Career Insights for Credit / Loan Counselor
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Based on New York data
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What they do
A Credit or Loan Counselor advises and educates individuals or organizations on acquiring and managing debt or qualifying for traditional loans. Guidance may include determining the best type of loan and explaining loan requirements or restrictions. May help develop debt management or credit issue plans. Can provide budget, mortgage or bankruptcy counseling.
$50,866 / year median in New York
-6% projected decline
Job Description
Job Description The Member Service & Loan Representative | Collections Specialist accurately and efficiently assists credit union members with their financial transactions, loan applications, account openings, resolve problems, and assists with questions as well as collect on delinquent accounts.
Essential Functions & Responsibilities:
Member Service Rep:
Interview consumer loan applicants, review and analyze credit reports as well as the completion of all related documents. Assists members with opening and closing accounts, answers questions about products and services and problem resolution. Deliver exceptional service to members both in person, by phone and by other additional communication channels. Maintains working knowledge of the Credit Union's products and services and is able to cross-sell products and services to fit our members' needs.Collections:
Make and take phone calls or send notices to members with delinquent consumer loans, mortgages, or credit cards. Set up realistic payment extensions, modifications, or hardship plans to recover funds. Log all communication and financial updates accurately in the collection database. Review negative share accounts, coordinate repossessions or legal remedies, and recommend charge-offs when needed.Experience and Education:
Experience - 2 to 5 years of similar or related experience. Credit union experience preferred. Education - A high school education or GED. College Associates degree or higher is preferred.- Other Skills/Abilities Knowledge and proficient use of Microsoft computer applications.
- Excellent interpersonal and communication skills.
- Efficient time management and organizational skills.
- Understanding of collection laws (like the FDCPA) and credit union regulations.
- Strong verbal de-escalation, active listening, and negotiation skills.
Certificates, Licenses, Registrations:
- Notary Public (or be willing to obtain)
- Mortgage License Originator (or be willing to obtain) Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an indoor office environment.