Appraisal Desk Specialist

Appraisal Desk Specialist Ann Arbor, MI Job Details Full-time 1 day ago Qualifications Associate's degree in accounting Customer service Bachelor's degree in finance Mathematics Associate's degree in finance Mid-level Mortgage industry Finance High school diploma or GED Vendor relationship management Organizational skills Bachelor's degree in accounting Bachelor's degree in mathematics Associate's degree Accounting Communication skills Training delivery Encompass Full Job Description

APPRAISAL DESK SPECIALIST - JOB DESCRIPTION

Reports to:

Appraisal Desk Manager or Director, Operations and Credit Pay Grade:

Regular, Full-Time Department:

Appraisal FLSA Status:

Hourly Non-Exempt Location:

Ann Arbor, MI Hybrid Schedule:

M-F SUMMARY & PURPOSE OF POSITION

The Appraisal Desk Specialist is primarily responsible for ensuring all appraisals are ordered timely and accurately within Gold Star. This individual is also responsible for managing the general appraisal desk inbox and monitoring all appraisal orders in progress.

PRIMARY POSITION-SPECIFIC RESPONSIBILITIES

Review appraisal orders in a timely manner; and get them assigned; Monitor appraisal orders and request revisions as needed; Train and educate new branch locations on the internal appraisal process; Partner with Appraisal Management vendors to ensure the seamless processing of appraisals; Provide support to other team members in the Appraisal Department; Train other employees on the internal appraisal submission process; Present options and alternatives that lead to new innovative ways of processing requests within the department; Partner with other operations departments to ensure timely loan processing, as needed; Provide unsurpassed customer service; Complete other duties as assigned.

ESSENTIAL SKILLS AND EXPERIENCE

High School Diploma or equivalent required; Must have exceptional attention to detail and strong organizational skills; Must possess strong oral and written communication skills; Must exercise a high level of confidentiality; Must be dependable with meeting deadlines and managing time; Have an ability to multi-task; Perform exceptionally well under pressure.

PREFERRED EDUCATION/EXPERIENCE

An Associate's or Bachelor's degree in finance, mathematics, accounting, or another equivalent field of study preferred; Prior experience with Appraisals or mortgages in general. Prior experience with Encompass preferred.

PHYSICAL DEMANDS/ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment is characteristic of an office setting with moderate noise levels. Individuals must be able to work flexible hours including evenings and weekends. While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to walk, and lift and/or move up to 20 pounds.