Share 6856BR Loan Servicing Call Rep. Account Services Canton Canton, OH Job Description The Service Support Representative provides a consistent, high-quality customer experience to create a lasting partnership by putting the customers first. The SSR is the relationship and communication link between the customer and operations. The position works proactively to serve as a critical point of contact for loan servicing and support. This position is 100% in person. Qualifications  High School diploma or GED required; associate degree in a Business-related field or commensurate experience preferred.  Customer service or call center experience preferred.  Excellent written and verbal communication skills.  Strong interpersonal skills to work collaboratively and effectively with management, peers, and customers.  Working knowledge of Microsoft Office applications (Outlook, Teams, Excel, Word, etc.).

PRINCIPAL ACTIVITIES/OBJECTIVES

-  Thoroughly review, notate customer inquiries in a timely and accurate manner within compliance and investor guidelines.  Comply with bank, regulatory and investor requirements regarding all functions of the Customer Relations Department.  Provide customer with loan history payment transactions.  Review and submit PMI/MIP deletions, escrow deletions, interest calculations and escrow analysis.  Initiate retail loan inquires on behalf of the customer, if applicable.  Explain processes and procedures to customers using provided resources.

Note:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Address 1 5995 Mayfair Road Address 2 Suite 300 Employment Status Full-time Workplace Type Hybrid FLSA Non-Exempt Schedule Information M-F 8:30am-5:00pm Benefits Information Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement. For more information, please visit http://www.dollar.bank/company/careers/benefits . EEO Statement Dollar Bank is an Equal Opportunity Employer. Minority/Female/Veteran/Disabled Loan Servicing Call Rep. | Dollar Bank I'm Interested Save