Member Solutions Specialist

Member Solutions Specialist 4.3 4.3 out of 5 stars Menomonie, WI 54751 Hybrid work WESTconsin Credit Union 42 reviews At WEST consin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We're more than just a credit union; we strive to make a real difference. Ready to make an impact? Let's grow together!

What You'll Be Doing:

Contacts and follow-up with members and arrange appropriate action for resolution of accounts not in good standing; including, but not limited to, negative shares, delinquent loans, or suspected fraud Monitors accounts, applies payments, negotiate pay arrangements, and makes recommendations for loan rewrites when necessary, including charged off accounts Gathers and assesses relevant information about the member(s), business, or personal business's financial and credit history Recommends credit counseling if necessary, and work with outside agencies Discusses options with members such as deferral, loan modifications, and forbearance. Process and mail necessary applications or documents to members Analyzes account applications, documents, lien perfections, forced place insurance, and credit card report in preparation of legal action Coordinates transfer of information to Law firm on accounts recommended for our attorneys. Communicate with attorneys. Acts as credit union representative in Court proceedings. Negotiate mediation agreements as needed. Recommends and prepare loans for charge off monthly to Member Solutions VP Communicates effectively (both verbal and written) with members, internal and external contacts Responds professionally to employee and member questions, concerns, and complaints What You'll Need to

Be Successful:

Associate degree and two years of related experience or a combination of education and experience Prior financial and/or collections experience strongly preferred Excellent interpersonal communication skills Strong computer skills with the ability to multitask Why Choose WEST consin: Health, Dental, and Vision Insurance Plans Annual Healthy Living Fund Contribution Student Loan Repayment Program Competitive Salary Impressive 401(k) Contribution and Match Plan Paid Time Off Accrual 11 Paid Holidays Visit WEST consin Careers