vBanking Agent II

vBanking Agent II Openland Credit Union League City, TX Job Details Full-time $40,000 - $55,000 a year 2 days ago Benefits Health savings account Paid holidays Loan repayment program Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off 401(k) 7% Match Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Bereavement leave Life insurance Qualifications Customer communication Teamwork Customer relationship building High school diploma or GED Attention to detail Full Job Description Come join our 2025 Houston Chronicle Top Workplace team. Openland Credit Union is seeking a vBanking Agent II to join our high-performing vBanking team. If you're an outgoing, goal-driven professional who thrives in a fast-paced environment and enjoys building relationships, this is your opportunity to grow your career. Our vBanking Agents support members across digital channels—with a primary focus on remote video banking—delivering exceptional service while driving results. You'll be part of a collaborative, supportive team that provides the training and tools needed to succeed. Compensation & Incentives This role offers a competitive hourly base pay plus a lucrative monthly incentive structure, rewarding performance, production, and member experience. What You'll Do Deliver exceptional member service while identifying opportunities to educate and recommend products and services Open new accounts, perform account maintenance, and process loan applications accurately and efficiently Manage member interactions across video, text, and email channels Proactively manage and maintain a daily loan pipeline to maximize volume and service quality Place outbound calls to support member needs and business goals Serve as a resource for team members by answering questions, resolving issues, and providing overrides Support branches and departments with digital service needs Ensure compliance with all policies, procedures, and regulatory requirements What We're Looking For 2-5 years of related experience (banking, lending, sales, or customer service preferred) Experience with loan processing and new account opening strongly preferred Strong communication and relationship-building skills Ability to multitask and thrive in a fast-paced, goal-oriented environment High attention to detail with strong problem-solving and decision-making skills

Education:

High School Diploma or GED required Why Join Openland Credit Union? Health insurance (eligible after 30 days) Monthly performance incentives Paid time off starting Day 1 Paid holidays and Sundays off 401(k) with Student Loan Repayment Match Tuition reimbursement program Ongoing training and career growth opportunities Award-winning culture and team environment Work Environment & Physical Requirements This role operates in a professional office environment with moderate noise levels. Duties may include sitting, standing, walking, and occasional lifting of up to 50 lbs. Reasonable accommodations may be made to support individuals with disabilities. Additional Information This job description is not intended to be a complete list of all duties and responsibilities. Responsibilities may change as business needs evolve.

Pay:

$40,000.00 - $55,000.00 per year

Benefits:

401(k) 7% Match Bereavement leave Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Tuition reimbursement Vision insurance

Work Location:

In person