Mortgage Loan Processor/ Servicing Specialist

Mortgage Loan Processor/ Servicing Specialist 3.7 3.7 out of 5 stars 116 Bill Bradford Road, Sulphur Springs, TX 75482 THE

CITY NATIONAL BANK 3

reviews Mortgage Loan Processor / Servicing Specialist Job Summary The Mortgage Loan Processor / Servicing Specialist is responsible for managing mortgage loans throughout the processing and post-closing lifecycle. This role ensures loans are accurately processed and documented in compliance with bank policies and regulatory requirements. The position also supports servicing functions including escrow administration, payoffs, participations, and loans held in trust, requiring a strong understanding of loan systems and complex loan structures.

Key Responsibilities:

Loan Processing (Primary Focus) Process mortgage loan files from application through closing Collect, review, and verify borrower documentation (income, assets, credit, etc.) Prepare complete and accurate loan files for underwriting submission Communicate with loan officers, underwriters, and third parties to obtain required information Clear underwriting conditions and ensure timely progression to closing Ensure compliance with internal policies and regulatory guidelines Post-Closing & Servicing Support Support post-closing activities including file review, documentation accuracy, and file delivery Process loan payoffs, releases, and satisfactions Assist with escrow setup and final disbursement tracking Handle loan file releases and collateral documentation requests Specialized Loan Functions Support administration of loan participations, including tracking, reporting, and communication with participating institutions Assist with loans held in trust or complex ownership structures, ensuring proper documentation and system setup Coordinate with internal departments for accurate booking Customer & Internal Support Respond to borrower and internal inquiries regarding loan status, documentation, and servicing needs Provide high-level customer service while balancing operational responsibilities Collaborate across departments to resolve issues and ensure smooth loan lifecycle management Education & Experience High school diploma or equivalent required; associate or bachelor's degree preferred mortgage processing experience preferred Experience with loan servicing, participations, or complex loan structures preferred Community bank or title company experience strongly preferred Knowledge & Skills Strong knowledge of mortgage processing, documentation, and compliance preferred Familiarity with escrow, payoffs, and loan servicing functions preferred Understanding of loan participations and trust-held loans is a plus Experience with loan operating/core systems preferred Exceptional attention to detail and organizational skills Strong communication and problem-solving abilities Ability to manage multiple priorities and meet deadlines in a fast-paced environment Work Environment & Expectations Primarily office-based role within a community bank setting High level of accuracy and confidentiality required Collaborative role requiring coordination across lending, operations, and compliance teams Position Impact This role is critical in ensuring both the efficient processing of new loans and the ongoing integrity and maintenance of the bank's mortgage portfolio.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. City National Bank is an Equal Opportunity Employer