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Payment Processor
Career Insights for Credit / Loan Counselor
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Based on Virginia data
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What they do
A Credit or Loan Counselor advises and educates individuals or organizations on acquiring and managing debt or qualifying for traditional loans. Guidance may include determining the best type of loan and explaining loan requirements or restrictions. May help develop debt management or credit issue plans. Can provide budget, mortgage or bankruptcy counseling.
$46,862 / year median in Virginia
-9% projected decline
Job Description
What We Need
Corpay is currently looking to hire a Payment Processor within our Paymerang division. This position falls under our Corporate Payments line of business and is located in Richmond, VA. In this role, you will handle payment processing tasks, including outbound and inbound calls, and support the onboarding of new hires. You will report directly to the Operations Manager and regularly collaborate with the Payment Processor team, Support, and Client Success.
How We Work
As a Payment Processor, Corpay will set you up for success by providing: Assigned workspace in Richmond, VA
Company-issued equipment Formal, hands-on training Role Responsibilities
The responsibilities of the role will include: Making outbound calls to process payments using BizPay or Pega
Handling inbound calls after the initial training period
Contacting vendors via phone or email to complete payments
Using critical thinking to resolve incomplete client information
Participating in daily team standups and contributing to team chat discussions
Collaborating with PP2s and support teams for escalations
Supporting new hire training through side-by-sides and mentoring
Performing other duties as assigned Qualifications & Skills High school diploma or equivalent (Associate s or Bachelor s degree preferred).
1+ years of call center or customer service experience
Strong communication and de-escalation skills
Critical thinking and problem-solving ability
Teamwork and collaboration mindset
Proficiency with BizPay, Pega, Microsoft Excel, Outlook, Teams, and Citrix Workspace
Experience in retail or receptionist roles preferred
Familiarity with payment systems or financial operations preferred Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes