Payment Processor

What We Need
Corpay is currently looking to hire a Payment Processor within our Paymerang division. This position falls under our Corporate Payments line of business and is located in Richmond, VA. In this role, you will handle payment processing tasks, including outbound and inbound calls, and support the onboarding of new hires. You will report directly to the Operations Manager and regularly collaborate with the Payment Processor team, Support, and Client Success.
How We Work
As a Payment Processor, Corpay will set you up for success by providing: Assigned workspace in Richmond, VA
Company-issued equipment Formal, hands-on training Role Responsibilities
The responsibilities of the role will include: Making outbound calls to process payments using BizPay or Pega
Handling inbound calls after the initial training period
Contacting vendors via phone or email to complete payments
Using critical thinking to resolve incomplete client information
Participating in daily team standups and contributing to team chat discussions
Collaborating with PP2s and support teams for escalations
Supporting new hire training through side-by-sides and mentoring
Performing other duties as assigned Qualifications & Skills High school diploma or equivalent (Associate s or Bachelor s degree preferred).
1+ years of call center or customer service experience
Strong communication and de-escalation skills
Critical thinking and problem-solving ability
Teamwork and collaboration mindset
Proficiency with BizPay, Pega, Microsoft Excel, Outlook, Teams, and Citrix Workspace
Experience in retail or receptionist roles preferred
Familiarity with payment systems or financial operations preferred Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.