What We Need
Corpay is currently looking to hire a Payment Processor II within our Paymerang division. This position falls under our Corporate Payments line of business and is located in Richmond, VA. In this role, you will manage payments that require follow-up, ensuring timely and accurate resolution. You will also handle escalated or complex payment issues, provide feedback for process improvements, and assist in training new members of the Payments team. You will report directly to the Operations Manager and regularly collaborate with Operations teams, including Enrollment, Client Success, and Payment Processing.
How We Work
As a Payment Processor II, Corpay will set you up for success by providing: Assigned workspace in Richmond, VA
Company-issued equipment
Formal, hands-on training Role Responsibilities
The responsibilities of the role will include: Contacting vendors by phone and email to resolve outstanding payments not completed on the first attempt
Managing escalated payment issues such as misapplied payments or difficult-to-complete transactions
Communicating with clients as needed to resolve unsettled payments
Using sound judgment to determine when to cancel, reissue, or refund a payment
Reconciling payments prior to reissuing or refunding
Collaborating across Operations teams to improve workflow and communication
Identifying payment processing trends to mitigate risk, improve efficiency, and provide recommendations to management
Answering inbound calls in the Payments queue
Supporting first-touch payment processing when needed
Conducting side-by-side training sessions with new hires
Participating in special projects such as vendor research, payment instruction creation, or proactive enrollment efforts
Performing other duties as assigned Qualifications & Skills Minimum of 2-4 years of successful experience in payment processing
Strong time management skills
Excellent communication and collaboration abilities
Proven ability to manage multiple priorities effectively
Proficiency in Microsoft Excel Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes Pay Transparency The expected hourly range for this position is $18.00 - $18.50, based on the candidate s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.