Office Agent Senior

Lufthansa

•

Los Angeles (CA), United States of America

•

PERMANENT

Updated 09/02/2026

Job Description

Job Summary

Are you passionate about aviation and ready to lead in the crucial handling of Cargo? Would you like to be part of a rapidly growing company and a dynamic team?

If so, come and see what we have to offer!

Tasks

Discover the key tasks as Office Agent Senior below:

Documentary acceptances

Shipment data capture

Prioritization of export build-up and Import breakdown

Preparation of export and Import documentation (Manifest, AWBs)

Handling of irregularities (MSCA, MSAW, FDCA, damages)

Preparation NOTOC

Close out flight

Handling of irregularities (MSCA, MSAW, FDCA, damages)

Customer contact (Notify customer)

Hand over AWB and Docs to customer

Debit charges

Assists the Cargo Supervisor in monitoring the Office Agent Junior

Provides feedback to Office Supervisor

Provides Support to Office Agent

Provide oversight and training to new agents working in the office

Participates in staff briefings

• Perform all other duties assigned or delegated by supervisors

Our Purpose

The Lufthansa Group connects people, cultures, and economies in a sustainable way.

Our Philosophy- Diversity, Equity, Inclusion, and Belonging is a part of our DNA which enables us to remain innovative and competitive

We are committed to embracing diversity of backgrounds and perspectives, creating equitable opportunities and experiences for all, and fostering an inclusive culture that allows everyone to be their authentic selves.

Join us!

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Requirements

Are you ready to Take-off with us? Know more about the requirements below:

High school diploma/GED desirable

2-3 years of experience in warehouse handling desirable

Fluency in English language required

Qualification according to

CHM / GOM

desirable

Proficiency in MS Office as user

Strong detail oriented

Strong communication skills

Strong problem solving

Strong quality consciousness

Strong productivity driven

Strong reasoning ability

Strong safety and security

Strong conflict management skills

Excellent customer orientation

Excellent customer service

Excellent commitment

Excellent teamwork

Willingness to travel

Must be willing to work shifts

Must possess a legal work permit in the U.S.

• CV/Resume required

• Company will not provide relocation assistance

Benefits

Flight privileges

15-20 Vacation Days

401k plan

Commuter Benefits

Education

Employee Assistance Program

Family Policy

Flex Holidays

Healthcare

Life Insurance

Long Disability

Short Disability

up to 60 Sick Days

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

About Lufthansa Cargo AG

Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world's leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.

Learn more

Job and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.