Assistant Operations, Customs Compliance

We're looking for motivated, engaged people to help make everyone's journeys better. The Customs Compliance Specialist is responsible for day to day compliance with customs regulations and Gate Gourmet's customs policy. Serves as a liaison between customs and Gate Gourmet. Works with Gate Gourmet's account manager and the airline's broker to ensure compliance with customs regulations and inventory control of bonded goods. Ensures proper security of bonded cages and bonded goods. Responsible for accuracy of required customs paperwork and for appropriate retention of customs files.

Hiring Hourly Rate:

$22.00

• $23.

00 Per Hour Benefits, US Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Employee Discounts Weekly pay for union employees Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

Ensures bonded goods are received and placed in a bonded cage in accordance with customs regulations Ensures that only approved employees enter bonded cages (Customs Authorized Store Rooms (CASRs)) Ensures proper security of bonded cages and bonded goods Ensures bonded cages are kept neat and orderly Ensures Bonded Store Manager (BSM) is used to track daily usage of bonded goods Ensures First In First Out (FIFO) method of inventory control is used Ensures bonded goods are exported out of the US within one (1) year from date of entry Ensures CF 7512s are closed within one (1) year from date of entry Liaises and communicates with customs, the customer, the airline's broker and account managers as it relates to bonded goods and customs matters Responsible for accuracy of customs paperwork Responsible for appropriate retention of customs files Leads Clerks in the bonded cage and monitors their productivity as it relates to bonded goods and use of the Bonded Store Manager (BSM) Keeps General Manager informed of issues and changes affecting handling of bonded goods Other duties not listed but related to customs/bonded procedures

Qualifications Education:

High School Diploma or G.E.D required

Work Experience:

Minimum 2 years of general work experience is required. Experience in inventory management and Customs regulations is preferred. In-flight catering experience is highly desired.

Technical Skills:

(Certification, Licenses and Registration) Ability to work in a fast paced, deadline driven environment. Ability to work in a unionized environment. Must be comfortable with all levels of employees and have the ability to drive positive program change. Ability to train other hourly employees. Ability to handle multiple tasks without losing focus on quality and priorities. Basic computer skills required. Working knowledge of Microsoft Office products preferred. Strong organizational and analytical skills Language /

Communication Skills:

Good communication skills in

English Job Dimensions Geographic Responsibility:

Unit Type of Employment:

Full-time Travel %:

None Exemption Classification:

Non-exempt Internal Relationships:

Account Manager, Compliance team

External Relationships:

customs, airline's broker Work Environment / Requirements of the

Job:

Budget /

Revenue Responsibility:

(Local Currency) Organization Structure Direct Line Manager (Title): Operations Manager Dotted Line Manager (Title, if applicable):

N/A Number of Direct Reports:

0

Number of Dotted Line Reports:

0

Estimated Total Size of Team:

1 gategroup Competencies Required to be Successful in the

Job:

Thinking

• Information Search and analysis & problem resolution skills Engaging
• Understanding others, Team Leadership and Developing People Inspiring
• Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving
• Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect.

To demonstrate these Values, we expect to observe the following from everyone: Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. Responsibility We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other

• creating a safe workplace environment is everyone's responsibility.

Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 07/11/2026 For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry

• fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change
• and our people are our driving force.

We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.