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W3Global

Import Operator Ocean Freight

Career Insights for Customs Broker

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Based on Illinois data

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What they do

A Customs Broker helps clients to get imported goods through customs at international borders. Advises on shipping routes, customs forms and requirements, duties, taxes and insurance; assists with problem solving and distribution of goods after arrival.

$53,075 / year median in Illinois

+3% projected growth

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Job Description

We are seeking an experienced Import Operator with 3+ years of freight forwarding/import operations experience (mandatory) to manage ocean import shipments from Asia and Europe.
Responsibilities:
Manage ocean import shipments from origin through customs clearance, destination port/CY, and final delivery.

Handle data entry/updates, bookings, document processing/review, arrival notices, shipment tracking, and delivery scheduling.

Coordinate with customers, overseas offices/agents, ocean carriers/intermodals, terminals, warehouses, brokers, truckers, and other logistics partners.

Monitor customs clearance, shipment status, and final-mile delivery; resolve delays and exceptions.

Provide proactive customer updates and status reports.

Apply Incoterms and understand basic accounting processes, including profit-sharing statements, debit notes, and credit notes.

Maintain accurate shipment files and ensure timely operational and financial completion.
Requirements:
3+ years of freight forwarding/import operations experience - mandatory.

Hands-on ocean import experience.

Knowledge of customs procedures, import documentation, Incoterms, and basic accounting.

Strong communication, organization, follow-up, and problem-solving skills.

Ability to manage multiple shipments in a fast-paced environment.
Industry:
Freight Forwarding /
International LogisticsExperience:
3+ Years -
MandatoryMode:
Ocean Import Only

Benefits

  • Employee Stock Options (ESOs)