Agent Support Representative

• 4.0 Baltimore, MD 21220 From $18 an hour - Full-time Apply with

Indeed Position:

Agent Support Representative Position Status:

Full Time Exempt Status:

Non Exempt Hourly About the Job CDS Logistics & Home Services is looking to add an enthusiastic, highly-organized Agent Support Representative to our team. We are seeking candidates with experience in logistics support, customer service, and a willingness to learn. Agent Support Representative In this role you will work within our Network Operations team supporting the daily operations of our business through coordination of a variety of internal and external client requests. You can anticipate this role to focus on daily agent support, issue resolution, and maintaining internal systems data integrity. A successful applicant will be able to: Perform quality work within deadlines with or without direct supervision Interact and communicate professionally with other employees, customers and suppliers Work effectively as a team member or individually on all assignments Work independently while understanding the necessity for communicating and coordinating efforts with other employees and external customers Responsibilities/Duties/Functions/Tasks Ensuring that our Network Agents are set up and trained for successful execution of all CDS programs at their facility, through creating interpersonal relationships with Agent, working closely with Network Managers and providing support for all operations activities. Daily monitoring of all assigned agent boards and system DAWG reporting to identify all uncompleted tasks. Communicate and coordinate completion with agent of these activities (i.e.: completing open orders, entering delivery dates, time frames, notes, etc.) and/or complete these activities. Spearhead, in coordination with Network Managers, daily agent issue resolution. Planning and completing systems and process training/retraining for agent employees whenever necessary or tasked to do so. Communicating daily with Network Managers regarding struggling or underperforming agent locations, executing on all internal aspects of this agents "Performance Improvement Plan". Provide full scope operations support within CDS's systems to all agent locations. Complete requested reporting for location for other internal teams or customers when requested. Provide support for LOC Customer Support team for customer issue resolution at agent locations when requested. All other duties assigned. Qualifications Minimum of High School Diploma/GED, AA degree preferred. Minimum of 1-3 years of experience in a logistics operations support role (customer service, account management, etc.). Experience working in an order management software. Strong customer service skills. Excellent communication skills; verbal, written and listening. Excellent attention to detail. Ability to take and apply constructive feedback. Strong organizational skills to handle multiple priorities and streams of information. Analytical and resourceful hands-on problem solver

Excel Skills Preferred Qualifications Microsoft Office:

Word, Excel, Power Point, Email Salesforce experience. Work Environment Office space Ability to work at office work station on computer for a full 8 hour day

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person