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Member Service Agent
Job
Delaware North Gaming - Linwood NJ
Linwood, NJ (In Person)
$41,600 Salary, Full-Time
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Job Description
The opportunity Delaware North Gaming is hiring full-time Member Service Agents to join our team at Gamewise in Linwood, New Jersey. As a Member Service Agent, you will be responsible for delivering exceptional support to players across multiple communication channels, including chat, email, and phone. If you are looking for a role that offers a fast-paced environment where you can leverage your skills to drive guest satisfaction, apply today! Pay $20.00 - $20.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . What we offer We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement. What will you do? Resolve player inquiries related to accounts, payments, bonuses, promotions, and platform navigation Must take/make inbound and outbound calls Explain policies, terms, and procedures clearly and professionally while maintaining empathy Verify account details, support KYC documentation, and adhere to all regulatory guidelines and internal controls Identify and escalate responsible gaming concerns in accordance with policy Accurately document all interactions while maintaining confidentiality and data protection standards Meet service level and quality standards, communicate recurring issues to supervisors, and support peak volume periods More about you Minimum of 1 year of customer service experience, preferably in online gaming, sportsbook, casino, financial services, or another regulated environment The ability to obtain and maintain the proper state gaming commission license is required Strong written and verbal communication skills Ability to multitask and manage multiple systems simultaneously Basic analytical and problem-solving skills Ability to work flexible hours, including evenings, weekends, or holidays if necessary No degree required Shift details Days Evenings Holidays Weekends M-F OT as needed