Location:

HYRBID:

4 Days Remote, 1 Day in Office (Tonawanda, NY)

Hours:

Monday to Friday, 9am-5pm

Description of Role:

The Customs Brokerage Post Summary Specialist is a subject matter expert responsible for managing and resolving post-entry activities related to U.S. Customs. A strong sense of ownership and pride over principal duties is required. This role continually provides opportunities to work independently and collaboratively to achieve entire perspective results.

Principal Accountabilities and or Duties:

Serve as the primary point of contact for clients regarding post-entry requests; prioritize and respond to technical inquiries in a timely, accurate, and consistent manner in a deadline-driven environment where adherence to U.S. Customs and Border Protection (CBP) regulatory timelines is critical. Manage the intake of post-entry activities, including reviewing and analyzing entry data to determine eligibility. This may involve identifying errors, omissions, compliance risks, or responding to client requests. Validate supporting documentation to ensure completeness and accuracy prior to submission to Post Entry Specialists. Track the status of open cases and follow up with clients and internal teams as needed. Communicate with clients regarding discrepancies, duty changes, or compliance updates. Log all post-entry activities into the company's case management system with precision and consistency. Maintain accurate records and documentation in accordance with CBP requirements and company policies. Stay informed on CBP regulations, rulings, and trade policy updates that impact the post-entry process and the Willson International client base. Perform other duties as assigned. Knowledge and Educational Requirements Minimum 3-5 years working in a Customs brokerage environment A working knowledge of U.S. Customs and Border Protection's (CBP) import requirements is required. Working knowledge of MS Office Suite of products

command of Outlook, Word and Excel is required. Strong communication and client service skills
verbal and written is required.

Problem solving, accuracy, strong attention to detail and analytical ability is required. LCB or CCS certification an asset High School Diploma required. College or University Degree is an asset. Why you'll love it at Willson Remote environment, with a home internet reimbursement 3 weeks paid vacation for all new hires Company-matching 401K program We care about your loved ones too

that's why we offer paid maternity/paternity leave top-ups, family medical benefit coverage, and Compassionate Care top-ups Change is crucial to success
it's never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward #Oneteam is essential to our corporate identity
we only succeed if we work together.

That's why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies). 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