Air Import Agent

Company DescriptionBecome a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job DescriptionScope of Position:

Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Air Import department. This position is an onsite position at our

Uniondale Location Responsibilities:

Ensure smooth and timely freight process flowInput accurate and timely data into operating systemTrack and trace Air Import shipmentsManage department's shipment exceptions, including shortages/overages/damagesWork directly with warehouse employees to ensure certain shipments are prioritized, based on department and customer needsEnsure timely dispatching of cargo, to meet customer's delivery requirementsProvide transportation and commercial documents to importer's customs brokerBill clients and vendors in an accurate and timely mannerInteract with customers with exceptional customer serviceBuild and maintain strong relationships with vendors (airlines, trucking, terminals, and others)Respond timely to E-mail requests and phone callsUnderstand department process flow, while constantly looking for areas of improved efficiencyEnsure customer's standard operating procedures are being followed and updated in the DLSOPUnderstand and meet KPI standard, as per the company's proceduresMeet company standard of 52 hours training per yearPromote compliance by diligently following all company policies and regulations while performing the tasks at hand, with outstanding integrity and prideCultureProactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and VisionaryQualificationsBachelor's DegreeUnderstanding of air/ocean documentation process a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsStrong computer skills (Excel, Word, PowerPoint)Fluent in

EnglishSalary:

$48,000- $51,000Additional InformationExpeditors offers excellent benefitsPaid Vacation, Holiday, Sick Time 

Health Plan:

Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance 401(k) Retirement Savings Plan (US only)Employee Stock Purchase Plan Training and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.