JOB SUMMARY

Reporting to the Manager, Service Delivery (Production Supervisor - in some US locations), this position is responsible for the timely processing, rating (some locations) and release of all client shipments (some 24/7 operations) in accordance with Livingston's operating procedures and service standards, ensuring commitment time is met to earn the clients' complete satisfaction.

KEY DUTIES & RESPONSIBILITIES

Ensure accurate and timely processing of shipments which could include all modes of transportation. Create customs entries through review, proper selection of client and client records, proper vendor and keyword selection, interpretation of documentation for all clients' shipments, in a one-step process for both high and low value shipments. Data entry of shipment information for release (NSC), rating and billing and ensuring that all mandatory fields are completed and accurate. Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code Contact Release Import Analyst or the client service team as required for missing documentation, information or instructions necessary to release a shipment. Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates). Ensure that all LI,I SOP's, ESPs (Exceptions to Standard Procedures) and business rules are adhered to following special client instructions, notes and alerts. Identifies those that have become outdated or ineffective, making recommendations for change. Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations. Research and respond to Call Center requests for information (ranges from BOL update to driver waiting) in a professional manner via phone or email in non-Air/Sea locations. Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations in compliance with Customs requirements Livingston standards. Escalate two-step release requirements, authorization or release issue resolution to the Client Import Analyst, Release Import Analyst or Supervisor in the US or the Customs Specialist supporting Release Operations in Canada, for escalation authorization or issue resolution. Update, approve and release information for billing as required. (Canada only) When applicable, assist in billing and data entry (ASR - automated systems rating) where required. Participate fully with other team members in the day-to-day operation of Release Operations. Endeavor to utilize and take advantage of system automation tools that are available to support release processing. Perform other related duties as assigned by management. Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

Excellent oral and written communication and organizational skills Client Service oriented - interpersonal skills with internal/external clients and coworkers Ability to handle large volumes and meet tight deadlines Attention to detail; organization, completeness and accuracy Good analytical skills with problem-solving ability Ability to make decisions and recommendations within authorized limitations Excellent time management skills Ability to present a professional image. Knowledge of Word and Excel software.

Office equipment/machinery used:

Personal computer and common business machines/software

WORK EXPERIENCE - MINIMUM REQUIRED

No experience required

EDUCATION

Required:

High School/GED or equivalent

Preferred:

Associates Degree or post-secondary education

CERTIFICATIONS DESCRIPTION

Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained. Successful completion of the CCS examination is a mandatory requirement for further advancement.

COMPETENCIES

Business Acumen and Straight Talk Customer First Focus Inclusion and Collaboration Leading and Developing Agility Accountability At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $16.50 - $25.48 USD. Actual compensation will be determined based on these factors and may vary accordingly. Diversity, Equity, and Inclusion at Livingston We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Job Type:

Full Time Location:

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