Full ownership of the account, with P&L-level accountability (revenue, margin, growth).
Works across multiple functions and programs; coordinates internal delivery leaders to ensure performance and credibility.

Key Accountabilities

Ensure retention and renewal execution with strict margin discipline.
Expand scope via white space conversion while protecting delivery quality and risk posture.
Lead QBRs/EBRs, stakeholder management, escalation handling, and roadmap discussions.
Maintain a forward-looking account plan with sponsor mapping and risk mitigation.
Identify and qualify expansion plays through consultative discovery and value cases.
Convert white space to structured initiatives with clear outcomes and delivery governance.
Prevent internal overlap and ensure coherent pricing and negotiation posture.

Responsibilities

Build and execute annual/quarterly account plans.
Lead renewal negotiations and contract extensions with Deal Desk/Legal/Finance.
Coordinate stakeholders to ensure alignment between sales and delivery.
Track client satisfaction indicators and resolve risks.
Maintain CRM forecasting and pipeline governance.
Monitor competitive threats and build strategies.

QualificationsCandidate Profile

15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting.
Commercial rigor with strong renewal track record, margin accountability, and negotiation ability.
Consultative expansion experience with value cases and stakeholder mapping.
CRM proficiency; strong PowerPoint/Excel capability.
Able to operate as a senior representative with consistent on-site engagement.

Preferred Qualifications

MBA or equivalent experience managing enterprise accounts.
Account management methodologies (Miller Heiman, Challenger, etc.).
Experience across automotive domains (aftersales, warranty, network, digital, CX).
Previous OEM HQ-level experience in strategic, commercial, or operational roles preferred.

Competencies & Behaviors

Executive maturity, diplomacy, influence.
Governance mindset: cadence, documentation, escalation paths, accountability.
Commercial ethics and discipline.
Strategic patience and relentless follow-through.

Additional InformationLocation:

Office-based in Detroit Metro, MI (Dearborn area) with frequent on-site presence at client

HQTravel:

Frequent (typically 20-40% depending on governance cadence and program footprint)

Function:

Sales / Strategic Account ManagementCompensation

Base salary + variable component based on performance and account growth milestones.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. 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