Financial Aid Counselor

Job Description Reporting to the Associate Director of Financial Aid, the Financial Aid Counselor assists in upholding the highest levels of customer service to all Trinity students as it relates to institutional aid processes, timelines, and communication supporting the recruitment, enrollment, and retention of Trinity applicants and students. The Financial Aid Counselor is a key member of the enrollment team, utilizing broad knowledge of policy and practices in admissions and financial assistance. The position may often be the first point of contact with the college, and therefore, must become familiar with college personnel, operations, and events, and be capable of creating a positive first impression of the college. The Financial Aid Counselor will join a service-oriented team and is responsible for counseling students and parents in all areas of financial aid. Responsibilities Contribute to the recruitment and retention of all students by providing exemplary customer service, and counseling to students and families on eligibility guidelines for financial aid, application procedures, appeals, etc. Perform needs analysis, federal verification, and counsel a designated population of students on eligibility guidelines for financial aid, application procedures, and appeals. Remain abreast of all relevant government regulations and compliance guidelines related to financial assistance. Serve as an interdepartmental liaison reinforcing our commitment to student engagement, connection, and transformation. Execute the awarding of numerous internal and external grant and scholarship programs. Oversee, coordinate, and execute additional responsibilities for the Office of Financial Aid as assigned by office leadership. Prepare reports related to tasks assigned by Director or Associate Director of Financial Aid. Access PowerFAIDS, to support and facilitate the aid process. Perform other related duties as assigned and based on departmental need. Qualifications Bachelor's Degree 1-3 years of experience, required Possess strong computer skills, including Word, Excel, and other Microsoft Office programs. The ability to prioritize conflicting demands is essential, as is the ability to work effectively and comfortably with the public. Have a record of maintaining confidentiality, exercising discretion, and using good judgment. Must demonstrate the ability to anticipate and react appropriately to a variety of situations and to be resourceful. Ability to work independently and as a member of a team. Experience working in Financial Aid, especially with PowerFAIDS or Perceptive Content software. Proven organizational and administrative skills, and the ability to balance multiple priorities. Clear and effective writing, with knowledge of editorial procedures. About Us Trinity is a highly selective, independent, nonsectarian liberal arts institution located in the capital city of Hartford, Connecticut. The college maintains a rigorous academic profile complemented by a vibrant co-curricular program. With more than 2,100 full-time undergraduate students, representing forty-three states and ninety-one countries, we consider our location in a culturally and socioeconomically diverse capital city to be among Trinity's most distinctive assets; and we cultivate strong connections with our surrounding neighbors and with institutions and organizations throughout Hartford and the region. As a preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives. Trinity College is an independent, nonsectarian liberal arts college for men and women, with approximately 2,200 undergraduate students and 200 faculty members, located in Hartford, Connecticut. Our Mission is "Engage. Connect. Transform." As the preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives. Trinity is an actively engaged community of students, faculty and staff who work together to develop and sustain the intellectual and creative opportunities central to a first-class liberal arts education. Hartford, the state capital, provides many opportunities for cultural and social engagement. The College is committed to building a representative and diverse faculty, administrative staff, and student body. Trinity is an Equal Opportunity/Affirmative Action Employer. Women and minorities are encouraged to apply. Applicants with disabilities should request, in advance, any needed accommodation in order to participate in the application process. For all faculty positions, completion of the Ph.D. or appropriate equivalent is expected. Candidates should have a strong commitment to undergraduate and interdisciplinary teaching in a liberal arts context, and a well-articulated plan for sustained research. Trinity is especially interested in candidates who can contribute to the diversity and excellence of the academic community through their research, teaching, and service.