Evanston, Illinois, United States Job Description Job Opening Id:

54007

Department:

Financial Aid CH Salary/Grade:

NEX/12 The expected salary for this position is between $25.00 - $27.00 per hour, in alignment with departmental equity and market data.

Job Summary:

Reporting to the Associate Director of Financial Aid and Systems, the Financial Aid Counselor serves as a cross-functional member of the Chicago Office of Financial Aid, with primary responsibility for student loan processing and front-line office support. This position counsels students, parents, and staff regarding various financial aid policies and options, which includes reviewing, certifying, and monitoring student loan transactions; and serves as the first point of contact for in-person, phone, and email inquiries for the Chicago Financial Aid office. In addition, the position supports office operations through triage, document and imaging workflow, data entry, communication support, and general administrative coordination. The role is designed to provide broad operational coverage across loan processing, customer service, records support, and administrative functions in order to maintain timely, accurate, and student-centered service delivery.

Specific Responsibilities :

Review, certify, and monitor all student loan applications, loan changes, and related reports. Work closely with other Student Financial Services units, the Department of Education, loan servicers, outside lenders, and internal partners to identify, research, and resolve loan issues and discrepancies. Advises students, parents, and staff regarding federal and private loan options, loan status, eligibility changes, and applicable financial aid regulations, policies, and procedures. Review and certify student loan adjustment requests and counsel students on loan options based on changes in enrollment, cost of attendance, academic status, or other eligibility factors. Serve as the first triage point for the Chicago Office of Financial Aid by responding to in-person visitors, phone calls, and email inquiries, resolving routine issues and directing more complex matters to the appropriate staff member Provide front-desk and customer-service support by answering questions, gathering information, interpreting established policies and procedures, and ensuring timely follow-up on student and family concerns. Support financial aid operations through data entry, quality review, and release of financial aid-related communications and notices. Assist with document linking and document workflow within ImageNow or other office imaging systems to support efficient records management and case processing. 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