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Financial Aid Counselor, Generalist
Job
HERC
New Orleans, LA (In Person)
Full-Time
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Job Description
Job Summary:
Xavier University of Louisiana is accepting applications for the position of Financial Aid Counselor. This position serves as a first point of contact representing the financial aid counseling staff to assist students and families with student aid eligibility, processing status and problem-solving support. Oversees key areas such as student loan processing, entrance/exit counseling, scholarship processing, and operational functions within the office.AA/EOE Minimum Qualifications:
- Excellent interpersonal and listening skills.
- Patience and empathy in working with students of all backgrounds.
- Effective communication skills, both verbal and written.
- Team-oriented with a willingness to collaborate.
- Ability to manage time and prioritize in a fast-paced environment.
- Eagerness to learn and adapt to changing regulations or systems.
- Ability to communicate and explain complex information to students and parents.
- Highly organized, with strong attention to detail and accuracy.
- Interest in utilizing technology and AI to help serve students and parents.
Education:
Bachelor's degree required.Preferred Qualifications:
- Experience managing scholarships, grants and loans.
- Working knowledge of FAFSA and federal and state aid processes.
- Understanding of financial aid regulations and best practices.
- Familiarity with Department of Education systems (e.g., COD, NSLDS, FSA Partners).
- Proficiency with Banner, Microsoft Office Suite, financial aid management systems and AI.
- Ability to interpret and apply federal, state, and institutional policies.
- Strong analytical and problem-solving abilities for evaluating financial data.
- Ability to maintain confidentiality and manage sensitive information.
- 1-3 years working in a financial aid office.