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HERC

Senior Financial Aid Counselor

Career Insights for Financial Aid Counselor / Specialist

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What they do

A Financial Aid Counselor or Specialist provides information and assistance to students and families, including information on student loans and other sources of financial aid. Leads group presentations or provides individual counseling and assistance with the application process; may also solicit and review applications for specific scholarships.

$65,232 / year median in North Carolina

+13% projected growth

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Job Description

The Senior Financial Aid Counselor serves as a resource for resolving complex financial aid issues and provides advanced support to students, families, and frontline staff. This position works closely with leadership to research challenging cases, interpret regulations, and determine appropriate resolutions. The Senior Counselor administers the Emergency Loan Program, assists with Return to Title IV (R2T4) reviews, and helps ensure compliance with all applicable federal, state, and institutional regulations. The position works closely with the Senior Assistant Director for Counseling Services to support the onboarding, training, and mentorship of new and current front-line counselors. This is a student-facing role that requires strong communication, critical thinking, problem-solving, and customer service skills.
Minimum Qualifications:
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Qualifications:
Two (2) to three (3) years of Higher Education experience. Demonstrated ability to train and mentor others. Ability to work with employees to gain understanding of work standards, processes, and procedures.