Behind every successful college student is a supportive team—and that team starts with you. At Denison, we believe that managing student accounts requires equal parts precision and compassion. We are seeking a Student Financial Services team member who can handle the day-to-day financial operations with excellence while providing a warm, reassuring voice to families navigating the billing process. From collaborating with financial aid to leading campus-wide deposit processes, your work will keep our university moving forward. Performs a variety of tasks related to the student accounts. Answers emails and phone calls related to accounts while working in tandem with other offices on campus to solve issues with charges and aid. Adds and removes financial holds on accounts and performs collection efforts on past due accounts.

Responsibilities:

Oversees student accounts including auditing for accuracy of charges, posting charges and payments to account, and preparing monthly statements. Provide exceptional customer service in assisting students and families with navigating the billing and payment process. Performs miscellaneous deposits for University offices including wire transfers, personal payments, outside scholarships and other campus fees (Off-Campus Study, Summer Housing, Red Thread, Library, Physical Plant charges, parking fines, etc.) Works with outside vendors to ensure data integration and processes are accurate and regulations are followed. Collaborates and supports the financial aid office to ensure scholarships, aid and other payments and refunds are processed in a timely manner to the student account. Pursues past due accounts for payment and assists with payment arrangements, also works with collection agencies as needed. Responsible for processing of daily mail and email management of student accounts and financial aid inboxes. Performs other duties as assigned.

Minimum Requirements:

3-5 Years of relevant experience Some experience utilizing financial and data programs (Excel, Workday, etc) Successful completion of background check and credit check. Preferred Requirements 4-7 Years of relevant experience in a Controller's Office Why Choose Denison? Denison University is a leading, fully residential liberal arts college in Granville, Ohio, located just outside the Columbus metro area. Established in 1831, Denison blends a rigorous academic foundation with an award-winning approach to student mentorship and career readiness. With a vibrant campus community of 2,400 students and around 2,000 employees, Denison offers employees a supportive, forward-thinking environment dedicated to educational excellence and professional growth. Denison provides a number of staff-focused benefits, with some highlights: 10% contribution to your retirement 22 vacation days 3 floating holidays Paid campus closure from Christmas to New Years Free parking and gym membership Free classes for employees Full tuition coverage for dependents Want to learn more about us? Visit Denison.edu for more information.

Salary:

Up to $26.00 an hour Denison University is an independent, coeducational, residential college of liberal arts and sciences. Founded in 1831, Denison is one of the earliest colleges to be established in the old "Northwest Territory," west of the Allegheny Mountains and north of the Ohio River. Denison University is a leading liberal arts college where faculty and students collaborate in research, civic engagement, & cultivation of independent thinking. As a leader among the nation's top residential liberal arts colleges, Denison has earned a reputation for academic rigor that is rivaled only by its commitment to preparing students for a lifetime of personal, professional and civic success. Denison is an equal opportunity employer. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Title IX Notice:

Sex discrimination is prohibited by federal law through Title IX of the Education Amendments of 1972. Denison does not discriminate on the basis of sex in the education programs or activities that it operates including admissions and employment. For Denison's official Notice of Non-Discrimination, please visit https://denison.edu/forms/non-discrimination-notice. You can learn more about Title IX at Denison at https://denison.edu/campus/title-ix. Job seekers who may need a reasonable accommodation to complete the application process should contact the Office of Human Resources at (740) 587-6299 or by email at HR@denison.edu.