Financial Aid Counselor I AS7165

Campus OSU-Stillwater Contact Name & Email Susan Dale, susan.dale@okstate.edu Work Schedule Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends. Appointment Length Regular Continuous/Until Further Notice Hiring Range $19.23 - $20.67 Hourly Priority Application Date While applications will be accepted until a successful candidate has been hired, interested parties are encouraged to submit their materials by 7-13-2026 to ensure full consideration. Special Instructions to Applicants For full consideration, please include a resume, cover letter and contact information for three professional references. About this Position Provide financial aid counseling for students and parents. Certify eligibility for specific loan, scholarship, and test fee waiver programs. Participate in the recruitment and retention of students at Oklahoma State University. Required Qualifications Bachelor's (degree must be conferred on or before agreed upon start date) Financial Aid Counselor I - No experience required Skills, Proficiencies, and/or

Knowledge:

Strong interpersonal skills and excellent listening, verbal and written communication skills. Ability to identify issues, investigate possible reasons/solutions, evaluate possible outcomes, and develop the most efficient and effective plan of action for each individual situation. Sensitivity to the emotional nature of discussions related to finances, and the ability to balance requirements of federal, state, and institutional programs with concepts of customer service. An ability to clearly communicate in a presentation setting to groups and to individuals. Because of the nature of the information available to this staff member, the employee must be able to incorporate the need for confidentiality of information into every aspect of the job. Ability to work effectively with students who become angry or upset. Must display a consistent attitude of customer service. Preferred Qualifications Customer service experience preferred. Experience working with students in a collegiate setting. Public speaking experience. Experience working in an online computer environment or with personal computer applications. Experience working with the financial aid process and a background in personal finance.