Financial Aid Counselor I - Financial Aid Counselor I

Join Utah Valley University as a Financial Aid Counselor and make a meaningful impact on students' educational journeys. In this role, you'll help students and families navigate the financial aid process, providing guidance, support, and resources that make higher education more accessible. You'll combine analytical problem-solving with personalized service as you review eligibility, ensure compliance with federal regulations, and assist students in understanding their financial aid options. This position is ideal for a detail-oriented professional who enjoys helping others, building relationships, and contributing to student success both on campus and through community outreach. Advise students and parents in person, email, service tickets, and over the phone concerning federal, state, and institutional financial aid and scholarships. valuates students' financial needs based on requirements of federal and state laws and regulations or institutional policy. Determines exemptions for students with unusual or special circumstances. Coordinates and processes all financial aid appeals for status change and academic progress. Develops training programs and informs and/or trains campus departments, students, secondary education counselors, parents, and other community agencies regarding opportunities for financing education based on federal, state, and institutional funding requirements. Assists in the development of training manuals. Research and resolve questions about application process and processing problems. Continued education through state, regional, and federal trainings. Performs regular area internal audits. Daily processing of reports and peripheral documentation pertaining to federal aid eligibility and awarding. Assists co-workers when needed to ensure the successful operation of the department. Perform other duties as assigned. Graduation from an accredited college or university with a bachelor's degree plus one year of experience related to the Summary of Duties; or any combination of education and/or experience totaling five years. Preferred Qualifications Graduation from an accredited college or university with a bachelor's degree in Business Management or Behavioral Science or related field plus one year of experience related to the Summary of Duties or any combination of education and/or experience related to the Summary of Duties totaling five years. (

Licenses/Certifications:

) Knowledge Knowledge of federal regulations pertaining to financial aid and scholarships, including need analysis, eligibility assessment, verification, packaging strategies, loan awarding, default prevention, Federal Work Study, Return of Title IV, and evaluation of academic progress. Knowledge of financial aid institutional policies and procedures. Knowledge of computerized financial aid systems, preferably Banner. Knowledge of computer applications such as word processing, spreadsheets, databases, PowerPoint, internet tools, email systems, and other general computer skills. Skills High technical aptitude and skill in problem solving, technical troubleshooting, decision-making, and prioritizing. Effectively uses interpersonal skills and communications skills, including tact, diplomacy, understanding, compassion, and valuing all contributions, while maintaining adherence to policies. Effectively using organizational and planning skills, with acute attention to detail, exacting accuracy, and follow-through. Abilities Ability to work effectively with individuals from all different backgrounds. Ability to analyze and solve problems in an effective and professional manner. Shows initiative and has the ability to effectively prioritize tasks to meet deadlines. Ability to learn quickly. Ability to effectively provide knowledge and expertise to students, parents, and staff. Experience working in a team-oriented, collaborative environment. Ability to gain and maintain access to federal student aid databases. Ability to maintain confidentiality pertaining to all student records in compliance with federal and state regulations (i.e. FERPA, GRAMA, etc.). Ability to effectively create, compose, and edit written materials.