26-125 Financial Aid Analyst (Data Analyst 2)

26-125 Financial Aid Analyst (Data Analyst 2) Salary $43,286.00 Annually Location West Chester University, PA Job Type Regular / Full-Time Job Number 26-125 Department Academic Affairs Division Financial Aid Opening Date 04/15/2026 Closing Date 4/29/2026 11:59 PM Eastern Description Benefits Position Summary Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Financial Aid Office invites applicants for the position of Analyst. The shift for the position is Monday to Friday 8:00 a.m. - 4:30 p.m. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good. WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. The Financial Aid Office supports the recruitment, retention, and student success efforts of the University's diverse undergraduate and graduate student population by helping students and their influencers seek, obtain, and make the best use of all financial resources. Reporting to the Assistant Director of Financial Aid and Senior Associate Director of Financial Aid, the analyst certifies Federal Plus, Graduate Plus and Private loans to support students and their families. The ideal candidate will demonstrate excellent customer service, problem-solving, and communication skills. They will pay close attention to detail and manage multiple priorities in a fast-paced and high-volume environment. The ideal candidate will value teamwork, collaboration, and continual process improvement. Also, to obtain and maintain functional understanding of the Student Information System (Banner), ELM, COD and NSLDS.

Responsibilities include:

Maintain efficient ELM loan processing to ensure timely and accurate handling of all loan-related activities Work collaboratively with private lenders to facilitate loan coordination and communication Ensure compliance with all applicable laws, rules, regulations, and institutional guidelines related to loan processing Support loan repackaging efforts to align financial aid awards with updated information and requirements Manage dedicated loan email communications to provide timely responses and guidance to students and stakeholders Troubleshoot and resolve federal and private loan issues to ensure smooth processing and customer satisfaction Certify Federal Plus, Graduate Plus and Private Loans Perform other duties as assigned Minimum Qualifications One year as a Data Analyst 1 OR Three years of progressively responsible experience in the review, analysis, and control of computer processed data. Appropriate post high school education may be substituted for experience on a year for-year basis OR Any equivalent combination of experience and training. Demonstrated proficiency in Microsoft Office including

Outlook, Word, and Excel Required Knowledge, Skills & Abilities:

Knowledge of the practices and procedures of computer data control Knowledge of methods and techniques of data batching, computer input preparation, and computer output review Ability to read and interpret input forms, keypunch cards, and computer printouts Ability to maintain accurate log and control records Ability to communicate effectively both orally and in writing Preferred Qualifications Experience working in higher education Experience using student information systems including Banner, COD, NSLDS and ELM Experience with Federal Direct Loan regulations and awarding as well as Private Loan awarding Special Instructions Salary and benefits are dictated by the American Federation of State, County and Municipal Employees (AFSCME) collective bargaining agreement. This position offers a hybrid work arrangement. Specific expectations, on campus presence and scheduling will be reviewed with candidates during the interview process. Candidates should apply online at https://www.schooljobs.com/careers/wcupa . A cover letter, resume, and contact information for three professional references are required for consideration. Incomplete applications will not be reviewed. Due to the nature of the position, employment visa sponsorship is not available. Applicants must successfully complete the interview process to be considered as a finalist. All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks. Developing and sustaining a diverse faculty and staff advances West Chester University's educational mission. West Chester University is an Affirmative Action - Equal Opportunity Employer. Email hrs@wcupa.edu for questions regarding the application process. WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities. On the first working day, new employees are eligible to enroll in medical benefit plans and can choose between two PPO plans or an HMO plan. Supplemental dental, vision, hearing and prescription coverage is also offered to employees. The Get Healthy Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health. Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses. A University mission to support employee personal and professional growth. PASSHE tuition waiver lowers the cost of college expenses. Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays. Choice of two group retirement plans with generous employer contributions. Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire. Group life insurance is provided at no cost to all permanent employees. Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees. State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services. The employee group for this position is American Federation of State, County, and Municipal Employees (AFSCME). For additional benefit details please see the

PASSHE EMPLOYEE BENEFITS PAGE

. The information is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met. Employer West Chester University Address 201 Carter Drive, Suite 100 West Chester, Pennsylvania, 19383 Phone 610-436-3232 610-436-3449 Website http://www.wcupa.edu