Consumer Access Specialist

Consumer Access Specialist Nional Credit Union Administrion Office of Credit Union Resources and Expansion Summary This position is the Nional Credit Union Administrion (NCUA) in the Office of Credit Union Resources and Expansion. This position serves as a Consumer Access Specialist. Learn more about this agency Summary This position is the Nional Credit Union Administrion (NCUA) in the Office of Credit Union Resources and Expansion. This position serves as a Consumer Access Specialist. Learn more about this agency Overview Help Accepting applicions Open & closing des 05/04/2026 to 05/18/2026 Salary $99,755 - $156,615 per year Pay scale & grade CU 11 Locion 2 vacancies in the following locion: Alexandria, VA Remote job No Telework eligible Yes—, as determined by the agency policy. Travel Required Occasional travel - Occasional travel for training and conferences. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) 0580 Credit Union Examiner Supervisory stus No Security clearance Not Required Drug test No Position sensitivity and risk Modere Risk (MR) Trust determinion process Suitability/Fitness Financial disclosure Yes Bargaining unit stus Yes Announcement number

CURE-NCUA-1689-12951834-26

Control number 867838700 This job is open to Help Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency Current permanent NCUA employees who are in the competitive service and CTAP eligibles. Videos Duties Help As a Consumer Access Specialist, you will: Analyze field of membership amendment requests with emphasis on the complex requests. Review and analyze the field of membership of credit unions involved in potential consolidions to determine compibility for the purposes of NCUA's chartering policies. Respond to inquiries from groups interested in pursuing a federal charter. Review and analyze routine requests for federal credit union bylaw amendments. Respond orally and in writing to routine and complex share insurance inquiries from federally insured credit unions, the public, and referred by NCUA Consumer Assistance Center. Requirements Help Conditions of employment You must be a U.S. Citizen. Suitable adjudicion of background/security investigion is required. A financial disclosure is required. A probionary/trial period may be required. Must complete initial online questionnaire. Qualificions To meet the minimum qualificion requirements for the grade CU-11, you must have one of the following (A, B, or C):

A. EXPERIENCE

: One (1) full year of specialized experience equivalent to the

CU/GS-09

level (obtained in the public or prive sector) th has equipped the applicant with the competencies (knowledge, skills, abilities) to successfully perform the duties of this position. This experience must have included all of the following: 1) responding to correspondence and inquiries; 2) analyzing field of membership amendment requests; and 3) interpreting financial rules, regulions and stutes.

OR B. EDUCATION

: Completion of three (3) full academic years of progressively higher gradue-level educion or Ph.D. or equivalent doctoral degree. Such educion must demonstre the knowledge, skills and abilities necessary for successful job performance in the position to be filled; and included least six (6) semester hours of course work in accounting or equivalent courses and three (3) semester hours in introductory auditing• (or an equivalent course) for a total of nine (9) semester hours. These courses must have been the gradue or undergradue level and a description of qualifying accounting coursework can be found in the educion section of this vacancy announcement.

OR C. COMBINATION

: Completion of an equivalent combinion of acceptable gradue level educion and experience as described above sufficient to equal 100% of the job requirements. You must meet the qualificions for this position by the closing de of this announcement. Please note, all experience stements (i.e., duties, specialized experience, or occupional assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstrion of your qualificions for this position. Your resume may not exceed two (2) pages and you MUST include specific details as to how your experience meets the specialized experience outlined in the vacancy announcement. When creing your resume, please follow the instructions in the Required Documents section below as well as the guidance found here . Failure to provide adeque and required info details will result in an ineligible ring. Your experience claimed in your resume must also support your responses to any online questionnaire taken during the applicion process. Failure to provide support may result in a lower ring and/or you may be excluded from considerion. The last resume submitted for this vacancy announcement used to determine qualificions and will supersede any previous submissions. Educion

ACCOUNTING COURSEWORK

: To qualify based on educion, your educion must have included six (6) semester hours of course work in accounting (or equivalent courses) and three (3) semester hours of course work in introductory auditing• (or an equivalent course) for a total of nine (9) semester hours. These courses may have been the gradue or undergradue level and must have included coursework th provided instruction in the following: A. Basic accounting concepts and theories and the essentials of the accounting process (i.e., income determinion and financial position; a fundamental understanding of the general ledger and subsidiary ledgers; evaluion of adjusting, closing, and correcting entries; analysis of financial stements and bank stement reconciliion; understanding of accrual and cash methods; awareness of Generally Accepted Accounting Principles); AND B. External financial reporting with emphasis on balance sheet valuions and their relionship to income determinion; AND C. Principles of finance and their applicion to typical financial problems of business enterprises such as the measurement and disclosure problem associed with cash, receivables, fixed assets, and intangibles. Special emphasis on financial analysis, management of working capital, cost of capital, capital budgeting, long-term financing, dividend policy, and internal financing; AND D. Fundamental auditing concepts, such as, internal controls, separion of duties, independence of judgment, and verificion of accounts; awareness of Generally Accepted Auditing Standards.

NOTE:

Alternive Method To Meet Auditing Experience/Educion Requirement:

For applicants who do not possess the required auditing experience/educion, NCUA will allow applicants an opportunity to complete the three (3) semester hours of course work in introductory auditing (or equivalent course) within ten (10) months after beginning employment NCUA. This auditing course must provide instruction in the fundamental auditing concepts such as internal controls, separion of duties, independence of judgment, and verificion of accounts; awareness of Generally Accepted Auditing Standards. The NCUA agrees to fund this course, if needed. Failure to successfully complete this course requirement within the required time period is cause for terminion of employment NCUA. The approprie Regional Director may approve a waiver to extend the 10-month requirement (not-to-exceed a total of 18 months). Decisions are made on a case-by-case basis.

ARE YOU USING YOUR EDUCATION TO QUALIFY?

You MUST provide transcripts or other documention to support your educional claims.

Unless otherwise sted:

(1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all your courses, grades, semester, year, and credit for the course. All merials must be submitted by the closing de of the announcement.

PASS/FAIL COURSES

If more than 10 percent of your undergradue course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.

GRADUATE EDUCATION

One academic year of gradue educion is the number of credits hours your gradue school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your gradue school's definition of one year of gradue study, 18 semester hours (or 27 quarter hours) should be considered as sisfying the requirement for one year of full-time gradue study.

ACCREDITATION

Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring

FOREIGN EDUCATION

: If you are using educion completed in foreign colleges or universities to meet the qualificion requirements, you must show the educion credentials have been evalued by a prive organizion th specializes in interpretion of foreign educion programs and such educion has been deemed equivalent to th gained in an accredited U.S. educion program; or full credit has been given for the courses a U.S. accredited college or university. For further informion, : https://www.ed.gov/laws-and-policy/higher-educion-laws-and-policy/college-accredition . Additional informion

SALARY:

Pay set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position in accordance with NCUA's compension policy. The salary range shown is NCUA's Local Pay Re (LPR) which includes the locality re for the Alexandria, Virginia geographical area. Please click here to review all salary ranges based on locality.

SELECTIVE SERVICE

If you are a male applicant born after December 31, 1959, you must certify th you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check the stus of your registrion by ing the Selective Service website http://www.sss.gov/ . This position is in the bargaining unit. Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose th to the point of contact listed on this vacancy announcement. Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violion of the Controlled Substance Act and the Drug-Free Workplace Act.

NCUA IS A COMPETITIVE SERVICE FEDERAL AGENCY. NCUA

uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United Stes. Learn more about E-Verify , including your rights and responsibilities. More than the number of positions listed may be filled through this vacancy announcement. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Your applicion reviewed for completeness and how well you meet the qualificions above. You will not receive further considerion if you fail to submit all the required documents as outlined in this announcement. Hurdle 1 - Your resume and applicion package reviewed by an HR Specialist to determine if you meet the basic requirement (if applicable) and minimum qualificion requirements as outlined in this announcement. Hurdle 2 - If you are found to meet the minimal qualificions, the NCUA's Office of Human Resources will contact you by email within two weeks after the vacancy closes. At th time, you asked to submit narrive responses to a set of accomplishment record questions th demonstre your proficiency in the competencies below. You will have least 48 hours from the time the email is sent to submit your responses. Narrive responses are not required when submitting your initial applicion. You assessed based on the following competencies: Consumer Access Technical Knowledge Da Analysis Self-Management

IMPORTANT

- When describing your experience in the narrives, please be clear and specific. We will not make assumptions or inferences regarding your experience. Basis for

Ring:

A panel of subject mter experts will evalue your accomplishment record responses and assign a final score. Referral - The top-scoring candides referred to the hiring office for further considerion. The hiring office may directly contact candides for interview(s). When a selection is made, applicants sent a disposition notificion via email.

Reference Checks:

Reference checks must be conducted for the top candide(s) before a tentive offer may be extended. The reference checks will need to be conducted with current and former supervisors, if applicable, as a part of NCUA's selection assessment process. Oversting your qualificions and/or experience in your applicion merials or response to the accomplishment record questions may result in your removal from considerion. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must provide a complete applicion package which includes: 1. Resume - Only resumes up to a total of two (2) pages accepted , applicants who submit resumes exceeding two pages removed from considerion. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lo, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder on USAJOBS can help you cree a resume using these recommendions and uses the informion in your USAJOBS profile to help you get started. To maximize the content of your resume, you are advised to follow the guidance found here . 2.

Other supporting documention:

Cover letter, optional College transcript(s), if qualifying based on educion or if a basic requirement Career Transition Assistance Program documention, if applicable (e.g. Certificion of Expected Separion, Reduction In Force separion notice, or Notice of Proposed Removal; SF-50 th documents the RIF separion action; and most recent performance appraisal.) Most recent performance appraisal, optional SF-50

Requirement:

NCUA employees must submit a legible copy of a SF-50 Notificion of Personnel Action. Your SF-50 must clearly show your position title, series, grade, tenure (block 24), type of service (block 34), and full performance level to confirm your stus and eligibility. Informion about how to read your SF-50 can be found on USAJOBS here . Award and detail SF-50s do not provide sufficient informion to determine eligibility and are not acceptable. SF-50s with an effective de within the past 52 weeks may not be sufficient. You may need to provide additional SF-50s-for example, along with a recent SF-50, consider submitting the SF-50 th documents your most recent promotion. Where Can I Find My SF-50s? Copies of your SF-50s can be found in your Electronic Official Personnel Folder (eOPF).

Accomplishment Record Narrive:

After the announcement has closed, if you are found minimally qualified, you may be contacted via email by the NCUA's Office of Human Resources and asked to submit narrive responses to a set of accomplishment record questions. If you fail to submit your responses by the due de listed in the email notificion, you will not receive further considerion for this position. Narrive responses are not required when submitting your initial applicion.

CTAP:

Federal employees seeking CTAP eligibility must submit proof of their eligibility: Copy of agency notice; and Most recent performance ring; To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be red 85 or above on the ring criteria for this position. For additional informion, click CTAP . How to Apply Help To apply for this position, you must complete the online applicion and submit the documention specified in the Required Documents section. The complete applicion package must be received by 11:59:59 P.M. ET on 05/18/2026 to receive considerion. 1. To begin , click "Apply" online to access the online applicion. You will need to be logged into your USAJOBS account to apply. 2. Complete the online applicion and upload all required documention as listed in the Required Documents section. 3.

USAJOBS Two-Page Resume Limit:

Federal agencies may only accept resumes up to two (2) pages in length. Applicants with resumes exceeding two (2) pages removed from considerion. Ensure your resume clearly describes your relevant experience, educion and accomplishments within this two--page limit. Visit the USAJOBS Help Center for more informion.

Visit the USAJOBS Help Center for more informion. The Office of Personnel Management has provided the following guidance to applicants: Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lo, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder on USAJOBS can help you cree a resume using these recommendions and uses the informion in your USAJOBS profile to help you get started. 4. Carefully review your applicion package before final submission. 5. After submitting your applicion package, you will receive an acknowledgement email. You may check the stus of your applicion any time by logging into your USAJOBS account. To verify the stus of your applicion, log into your USAJOBS account, https://my.usajobs.gov/Account/Login , select the " Applicion Stus" link, and then select the " More Informion" link for this position. The "Applicion Stus" page will display the stus of your applicion, the documention received and processed, and your responses submitted to the online applicion. Your uploaded documents may take several hours to clear the virus scan process. Agency contact informion Wayne Shrader Phone (703) 518-1589 sshrader@ncua.gov Address Nional Credit Union Administrion 1775 Duke St Alexandria, VA 22314 US Next steps Once your online applicion is successfully submitted you will receive an email notificion from the system confirming receipt. Your applicion will then be evalued, and you will receive further notificion(s) as the stus of your applicion is upded. You may check the stus of your applicion any time by logging into your USAJOBS account and clicking on your applicion. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help To apply for this position, you must provide a complete applicion package which includes: 1. Resume - Only resumes up to a total of two (2) pages accepted , applicants who submit resumes exceeding two pages removed from considerion. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lo, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder on USAJOBS can help you cree a resume using these recommendions and uses the informion in your USAJOBS profile to help you get started. To maximize the content of your resume, you are advised to follow the guidance found here . 2.

Other supporting documention:

Cover letter, optional College transcript(s), if qualifying based on educion or if a basic requirement Career Transition Assistance Program documention, if applicable (e.g. Certificion of Expected Separion, Reduction In Force separion notice, or Notice of Proposed Removal; SF-50 th documents the RIF separion action; and most recent performance appraisal.) Most recent performance appraisal, optional SF-50

Requirement:

NCUA employees must submit a legible copy of a SF-50 Notificion of Personnel Action. Your SF-50 must clearly show your position title, series, grade, tenure (block 24), type of service (block 34), and full performance level to confirm your stus and eligibility. Informion about how to read your SF-50 can be found on USAJOBS here . Award and detail SF-50s do not provide sufficient informion to determine eligibility and are not acceptable. SF-50s with an effective de within the past 52 weeks may not be sufficient. You may need to provide additional SF-50s-for example, along with a recent SF-50, consider submitting the SF-50 th documents your most recent promotion. Where Can I Find My SF-50s? Copies of your SF-50s can be found in your Electronic Official Personnel Folder (eOPF).

Accomplishment Record Narrive:

After the announcement has closed, if you are found minimally qualified, you may be contacted via email by the NCUA's Office of Human Resources and asked to submit narrive responses to a set of accomplishment record questions. If you fail to submit your responses by the due de listed in the email notificion, you will not receive further considerion for this position. Narrive responses are not required when submitting your initial applicion.

CTAP:

Federal employees seeking CTAP eligibility must submit proof of their eligibility: Copy of agency notice; and Most recent performance ring; To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be red 85 or above on the ring criteria for this position. For additional informion, click CTAP . How to Apply Help To apply for this position, you must complete the online applicion and submit the documention specified in the Required Documents section. The complete applicion package must be received by 11:59:59 P.M. ET on 05/18/2026 to receive considerion. 1. To begin , click "Apply" online to access the online applicion. You will need to be logged into your USAJOBS account to apply. 2. Complete the online applicion and upload all required documention as listed in the Required Documents section. 3.

USAJOBS Two-Page Resume Limit:

Federal agencies may only accept resumes up to two (2) pages in length. Applicants with resumes exceeding two (2) pages removed from considerion. Ensure your resume clearly describes your relevant experience, educion and accomplishments within this two--page limit. Visit the USAJOBS Help Center for more informion.

Visit the USAJOBS Help Center for more informion. The Office of Personnel Management has provided the following guidance to applicants: Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lo, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder on USAJOBS can help you cree a resume using these recommendions and uses the informion in your USAJOBS profile to help you get started. 4. Carefully review your applicion package before final submission. 5. After submitting your applicion package, you will receive an acknowledgement email. You may check the stus of your applicion any time by logging into your USAJOBS account. To verify the stus of your applicion, log into your USAJOBS account, https://my.usajobs.gov/Account/Login , select the " Applicion Stus" link, and then select the " More Informion" link for this position. The "Applicion Stus" page will display the stus of your applicion, the documention received and processed, and your responses submitted to the online applicion. Your uploaded documents may take several hours to clear the virus scan process. Expand Hide how to apply Agency contact informion Wayne Shrader Phone (703) 518-1589 sshrader@ncua.gov Address Nional Credit Union Administrion 1775 Duke St Alexandria, VA 22314 US Next steps Once your online applicion is successfully submitted you will receive an email notificion from the system confirming receipt. Your applicion will then be evalued, and you will receive further notificion(s) as the stus of your applicion is upded. You may check the stus of your applicion any time by logging into your USAJOBS account and clicking on your applicion. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 05/04/2026 to 05/18/2026 Salary $99,755 - $156,615 per year Pay scale & grade CU 11 Locion 2 vacancies in the following locion: Alexandria, VA Remote job No Telework eligible Yes—, as determined by the agency policy. Travel Required Occasional travel - Occasional travel for training and conferences. Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number

CURE-NCUA-1689-12951834-26

Control number 867838700