Account Manager

Account Manager Integrated Physicians Management Services - 3.3 East Hartford, CT Job Details Full-time $80,000 - $90,000 a year 7 days ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Qualifications Revenue cycle management Managing customer accounts Microsoft Excel High school diploma or GED Supervising experience Team management Business Administration Associate's degree Account management Full Job Description We are growing and looking for highly experienced Account Manager to join our team! Integrated Physicians Management Services (IPMS), a premier Management Services Organization with over 25 years of excellence, is growing and seeking an experienced Account Manager to join our dedicated team. Known for our family-oriented culture, long-standing employee satisfaction, and commitment to both clients and staff, IPMS offers a supportive environment where professionals can thrive. Position Overview (Who You Are) We are seeking a results-driven experienced Account Manager - Revenue Cycle Management to lead client-specific billing operations with a strong emphasis on A/R performance, denial management, and revenue optimization. Someone who takes full ownership, solves problems proactively, and consistently drives results. This role requires a smart, independent thinker who is highly detail-oriented and accountable for outcomes You will be responsible for optimizing revenue cycle performance, maintaining compliance, and building strong, trusted client relationships. In this role, you will oversee client-specific billing teams, ensure operational excellence and drive continuous performance improvement As a key member of the management team, you will lead staff, streamline workflows, and serve as the primary liaison between clients, payers, and internal teams. This is a high-impact role for someone who thrives in a fast-paced environment and is committed to delivering measurable results.

What You Will Do:

Revenue Cycle Performance & Optimization Own end-to-end A/R performance, including resolution strategy, aging reduction, and cash acceleration Analyze payer trends to identify denial patterns, underpayments, and revenue leakage Develop and execute denial management and appeals strategies across commercial and government payers Monitor and improve key

KPIs:

Days in A/R, Net Collection Rate (NCR), First Pass Resolution Rate (FPRR), denial rates, and aging >120 days Conduct root cause analysis on revenue issues and implement corrective action plans Ensure accurate reimbursement through contract analysis, fee schedule validation, and payer policy alignment Partner with leadership to drive continuous revenue cycle improvement initiatives Performance & Workflow Management Oversee daily billing and A/R workflows to ensure timely follow-up and resolution Optimize work queues, productivity standards, and automation opportunities Ensure compliance with payer regulations, coding guidelines, and client-specific requirements Manage credit balance and refund processes with a focus on financial accuracy and compliance risk mitigation Leadership & Team Management Lead, coach, and develop billing and A/R staff to meet production and quality targets tied to revenue outcomes Establish clear performance metrics aligned with cash goals and denial reduction Conduct hiring, training, and performance management in partnership with HR Foster a culture of accountability, urgency, and financial ownership • Exceptional communication and relationship-management skills with the ability to effectively engage team members, clients, payers, and leadership Client Strategy & Relationship Management Serve as the primary point of contact for clients, providing data-driven insights into revenue performance Present monthly/quarterly reports including A/R trends, payer issues, and financial improvement plans Act as a trusted advisor by identifying opportunities to increase revenue and improve cycle efficiency Escalate payer or system issues impacting reimbursement and recommend solutions

Qualifications Education:

High School Diploma required; Associate's or Bachelor's degree preferred (Healthcare Admin, Business, or related field)

Experience:

3-5+ years in Revenue Cycle Management, Medical Billing, or A/R Management Demonstrated success improving A/R metrics, collections, or denial rates Experience working with multi-payer environments (commercial, Medicare, Medicaid) Supervisory or team leadership required Skills Needed Strong analytical mindset with a focus on financial and operational performance Deep understanding of payer behavior, reimbursement methodologies, and denial resolution Ability to translate data into actionable revenue strategies Excellent communication skills with experience presenting to clients High level of accountability and results orientation Proficiency in billing systems and RCM platforms Advanced Excel skills (reporting, trend analysis, data validation) Experience with A/R reporting tools, payer portals, and denial tracking systems

Pay:

$80,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Flexible schedule Health insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Experience:

Presenting Revenue Cycle Reports to

Clients:

3 years (Preferred)

Managing Employees:

3 years (Required)

Managing Medical RCM:

5 years (Required)

Account Management:

3 years (Required)

KPI:

3 years (Preferred)

Work Location:

In person