Employment Type:

Full-Time Preferred (will consider Part-Time / Fractional for the right candidate)

Reporting To:

Sales Manager Base Salary:

$75,000 - $95,000 On Target Earnings (OTE): $95,000 - $125,000+ About The Role We are an established IT hardware wholesaler specializing in enterprise servers, memory, SSDs, storage, networking equipment and components. We are seeking a highly organized and analytical Revenue Operations Manager to bring structure, visibility and accountability to our sales operation. This role sits at the center of Sales, Marketing and Customer Management and is responsible for ensuring every lead, quote, account and customer opportunity is tracked, measured and managed effectively. The successful candidate will own the processes, reporting and analytics that drive sales performance across the business. This includes lead management, quote management, customer allocation, account ownership, house account management, customer segmentation, marketing effectiveness, commission reporting and sales activity analytics. Working closely with management, the RevOps Manager will develop KPI dashboards and reporting that provide visibility into customer coverage, salesperson productivity, customer engagement, pipeline health and overall sales effectiveness. This role will also help ensure customer accounts are correctly assigned, actively managed and regularly reviewed so that no opportunities are overlooked and customers receive appropriate coverage. The objective of this role is to ensure that: No leads are missed No customer accounts are neglected Every quote is tracked and followed up House accounts are actively managed Customer ownership is clearly defined Customer allocation is optimized Sales activity is measurable Marketing activity is measurable Commission reporting is accurate Salesperson productivity is visible Management has complete visibility into sales performance and customer engagement This role is ultimately responsible for making sure opportunities do not fall through the cracks and that the business has the operational structure required to scale effectively. Key Responsibilities Lead Management Own and improve the entire lead flow process Ensure no opportunities are missed Implement lead assignment rules Improve lead response times Track lead conversion rates Coordinate customer reactivation campaigns Quote Management Track outstanding quotations Manage quote follow-up processes Monitor quote ageing Improve quote conversion rates Identify and remove quote bottlenecks Customer Management & Account Ownership Manage House Accounts Manage customer allocation processes Define account ownership rules Review dormant customers Identify account growth opportunities Improve customer coverage across the sales team Ensure regular account reviews occur Develop customer segmentation strategies Assist with customer assignment and reassignment policies Sales Reporting & Analytics Develop dashboards and reporting covering: Revenue Gross Profit Margin % Quote Volume Conversion Rates Customer Activity Salesperson Performance Pipeline Health Account Coverage Customer Retention Marketing Operations Manage and measure: Customer mailshots Product promotions Inventory clearance campaigns Customer reactivation campaigns New customer acquisition initiative

Track:

Open rates Response rates Revenue generated ROI of campaigns Sales Activity & Performance Management Develop KPI reporting and analytics covering: Phone activity Email activity Teams activity Customer interactions Quote generation Quote follow-up CRM utilization Lead response times Account touch frequency Opportunity progression Build scorecards that help management identify: Top-performing salespeople Under-serviced customers Stalled opportunities Pipeline gaps Activity trends Coaching opportunities Capacity issues Workforce Productivity & Accountability Work with management to develop measurable performance metrics for both remote and office-based employees.

Including:

Performance scorecards Activity reporting Workload distribution Capacity planning KPI achievement tracking Customer coverage reporting Commission Reporting & Administration Support management with: Commission calculations Shared commission pools Commission allocation reporting Gross profit reporting Sales compensation analytics Performance-based bonus reporting Sales Process Improvement Continuously improve: Lead handling Customer onboarding Quote workflows Follow-up processes CRM adoption Customer retention Account management processes Sales Team Support Provide operational support to both senior and junior salespeople, including: Pipeline reviews Account planning Reporting KPI reviews Opportunity management Sales process coaching Preferred Experience Revenue Operations Sales Operations Marketing Operations CRM Administration Business Intelligence Data Analysis ERP Systems Distribution / Wholesale Technology Resale Strongly Preferred IT Hardware Industry Distribution / Wholesale Operations SQL Reporting Dynamics GP (Great Plains)

Margin-Based Sales Environments Pay:

$75,000.00 - $95,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid parental leave Paid time off

Work Location:

In person