JOB SUMMARY

Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: Origination, Processing, Underwriting and Closing, and interpretation and effective use of process models and procedures. Monitors file flow to ensure SLA's are consistently met or exceeded. Manage and redistribute workload when necessary to maintain established service levels and ensure a positive customer service experience. Integrate data and other information to perform root cause analysis, impact assessments, or to identify key measures and indicators of process performance and make recommendations to improve or correct performance. Identify areas of opportunities within the operation and production side of our business and implement processes to take advantage of those opportunities. Plans, performs, and implements process improvement and/or business initiatives. Diagrams and evaluates existing processes and controls. Organize, lead, and facilitates communication of change across cross functional teams. Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Familiarity with a variety of mortgage loan products and associated documentation requirements including but not limited to: Conventional, VA, FHA, and USDA. Demonstrated success operating in multi-faceted direction and planning; must be a fast-paced individual that has attention to detail and the ability to adapt to change. Effectively manage multiple demands and competing priorities Conducts process improvement initiatives using Lean methodology. Review and update Mortgage Policies and Procedures as necessary. Performs critical reviews of published Procedures and identifies best practices related to Lean and performance improvement to facilitate evidence-based practice and management. Identify waste in processes and drive a culture of continuous improvement. Adheres to Seacoast Bank's Code of Conduct. EDUCATION and/or

EXPERIENCE

High School Diploma or equivalent required. College degree in a financial related discipline preferred. 7+ years of mortgage operations (processing or underwriting) experience required. 2+ years of project management or training experience preferred. Strong knowledge of conventional, FHA, VA, and USDA loan products, including automated underwriting systems and findings analysis through Desktop Underwriter (DU) and Loan Product Advisor (LP). Demonstrate excellent communication (written and verbal) and interpersonal skills. Demonstrate excellent analytical and organizational skills. PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.