The Financial Services Manager oversees the administration and compliance of the City's local municipal tax programs. This role ensures accurate tax revenue management, and effective coordination with state agencies and local taxpayers. Responsibilities also include developing and implementing municipal tax policies and suggesting municipal code changes if needed. This position will work collaboratively with all other City departments and provide direct supervision to two support staff. This list may not include all tasks and/or knowledge which may be expected of the employee, nor does it cover all specific duties which may be required. Other duties may be assigned. Manage the billing and collection operations of the City's municipal tax program for seven locally administered taxes related to both business and individual taxes. Oversee and support staff responsible for the billing, collections, accounting, and taxpayer customer service related to local municipal taxes. Plan, assign, supervise, train, and evaluate the work of assigned staff. Responsible for monthly tax filings, payment processing, delinquency notices and the application of current tax rates including calculations of penalties and fees. Interpret and apply municipal tax ordinances and develop, implement, and maintain related policies, procedures, and administrative practices. Maintain accurate financial records, and the integrity of tax forms. Preparation of journal entries as required, and annual audit entries. Prepare monthly reports, oversee debt collection activities, and serve as liaison to the Legal Department regarding complex tax issues, settlements, and estimated tax liabilities. Maintain relationships with key stakeholders including other local government agencies. Responsible for ensuring the accuracy and functionality of municipal tax software, collaborating closely with IT to test system upgrades and resolve software issues. Serve as functional administrator for municipal tax software systems, including testing, configuration, troubleshooting, and process improvement initiatives. Prepare tax revenue projections. Monitor compliance with municipal tax ordinances, applicable state statutes, and internal controls; identify and resolve compliance issues. Present tax-related information to internal leadership. Ensure the security, confidentiality, and appropriate release of sensitive tax information, including monthly data exchanges with state agencies. Recommend improvements to tax administration processes and resolve complex operational issues.

General Skill Level:

Skills in: Municipal and State code interpretation and application. Preparing clear and concise reports and correspondence. Working cooperatively with others towards common goals. Planning, prioritizing, time management, and problem solving. Demonstrating integrity and ethical behavior in handling confidential information. Utilizing software programs and spreadsheets.

Education/Experience:

Bachelor's degree in accounting, finance, business administration, public administration, or equivalent work experience. Experience in revenue collection, tax administration or government finance. Demonstrated ability to interpret regulations, draft policies, and communicate complex tax concepts clearly. Supervisory experience preferred. Strong analytical, organizational, and problem-solving skills.

Physical Requirements/Working Conditions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Work is performed in an office setting and at various facilities and outdoors locations. Traveling between worksites in town and occasional travel to other locations for meetings is required.

Full Salary Range:

$74,933 - $112,398