Revenue Cycle Client Enablement & Onboarding Manager - HMS DBO

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. Huron helps its clients drive growth, enhance performance, and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes, and deliver better consumer outcomes. Health systems, hospitals, and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services, and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. The Manager of Client Enablement & Onboarding will support the Transition and Onboarding team, with alignment to Client Enablement and Onboarding. This role oversees a cross-shore team of professionals to ensure consistent execution of onboarding activities and alignment to operational goals, regulatory standards, and best practices. The Manager works directly with the Directors and Senior Director of Client Enablement & Onboarding to set priorities, remove blockers, and shift focus to meet evolving business needs. The Manager partners closely with Revenue Cycle Operations leadership and corporate stakeholders (including Talent Acquisition, Resource Management, and Human Resources), as well as client stakeholders, to drive timely client onboarding, readiness, and performance excellence.

KEY RESPONSIBILITES

Client Enablement & Onboarding:

Lead onboarding plans for assigned client accounts, including timelines, milestones, deliverables, and stakeholder communications. Create, maintain, and continuously improve onboarding playbooks, job aids, training materials, and process documentation to support scalable delivery. Coordinate internal readiness across Operations, Technology, Training, and Quality to ensure people, process, and technology prerequisites are met prior to go-live. Facilitate onboarding governance (kickoffs, status reviews, and steering updates), tracking risks, issues, dependencies, and action items through resolution. Define onboarding success measures and reporting (e.g., schedule adherence, training completion, readiness checklists, defect trends) and provide clear updates to leaders and clients. Support change management by aligning communications, training, and knowledge transfer plans to promote adoption and a consistent client experience. Lead post-go-live stabilization activities, including hypercare support, issue triage, and transition to steady-state operations. Capture lessons learned and partner with Continuous Improvement (CI) to standardize best practices and reduce onboarding cycle time.

People Leadership:

Provide day-to-day leadership for a cross-shore team, including work allocation, coaching, and removing delivery blockers. Set clear expectations and goals; conduct regular 1:1s, performance feedback, and annual review inputs in alignment with company processes. Partner with Talent Acquisition and Resource Management on hiring, onboarding, scheduling, and capacity planning to meet client and business demands. Develop team capability through targeted training, cross-training, and documented development plans; identify succession and coverage needs. Promote a culture of accountability, inclusion, and continuous improvement; recognize strong performance and address performance concerns promptly.

Compliance & Privacy:

Ensure onboarding activities align to applicable privacy and security requirements, including HIPAA and protection of PHI/PII. Coordinate required access provisioning and role-based access controls with Technology and Operations; validate least-privilege access for tools and systems. Confirm completion of required compliance training and attestations for team members supporting client onboarding and delivery. Maintain onboarding documentation and evidence needed for audits and client requirements (e.g., process controls, training records, access approvals). Escalate and support timely resolution of privacy or security concerns, including suspected incidents, in accordance with established reporting procedures.

Business Unit Support:

Partner with Sales, Training, Continuous Improvement (CI), Technology, and Operations to incorporate applicable inputs into onboarding design and optimization. Serve as a point of coordination to align cross-functional deliverables, surface risks early, and ensure a seamless handoff from sales to delivery.

CORE QUALIFICATIONS

Bachelor's degree required. Master's degree preferred. Current permanent US work authorization required. Minimum of 6 years of experience in revenue cycle management. Proven leadership experience, with the ability to manage and motivate global teams. Strong and broad understanding of Revenue Cycle Operations within a hospital and physician setting. Experience in one or more Shared Services programs, such as learning, quality assurance, or onboarding Excellent communication and interpersonal abilities. Strong project management experience and ability to manage multiple workstreams at one time. Proficiency in data analysis and reporting tools. Limited travel required. The estimated salary range for this job is $90,000- $125,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy and Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. Position Level Manager Country United States of America At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.