Principal Services Program Manager

Job Listing ID:

4498270

Job Title:

Principal Services Program Manager Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/23/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. About the

Team:

UKG's Forward Deployed Engineering (FDE) practice is a small, elite team that embeds directly with our most strategic enterprise customers to solve high-value problems at the edge of our platform. We are built on the operating model of the best outcome-delivery organizations in enterprise technology: Palantir's Forward Deployed Engineering practice, McKinsey's client delivery model, and the most disciplined embedded engineering teams in the industry. We deploy in pairs, move fast, and deliver things that work in production. The Principal Services Program Manager is the person who makes the whole model trustworthy at the executive level and scalable as we grow. About the

Role:

As a Principal Services Program Manager in FDE, you operate across multiple concurrent engagements, own the executive customer relationship on the most complex accounts, and shape the way the PM practice works as the team scales. You are not executing a playbook

• you are writing it.

You partner with the FDE Practice Lead on deal structure and pipeline qualification. You are in the room when SOWs are being shaped, not just when they are being delivered. You mentor and develop Lead PMs, maintain outcome discipline across the portfolio, and serve as the escalation owner when something in the customer relationship needs a senior hand. The closest analogs are the McKinsey Senior Engagement Manager and the

Palantir Senior Deployment Strategist:

someone whose judgment on scope, risk, and customer relationship does not require review, and whose executive presence creates the conditions for expansion that engineering quality alone cannot.

Duties and Responsibilities:

Own the Portfolio

• Oversee the PM function across multiple concurrent FDE engagements simultaneously
• Maintain situational awareness across all active programs: outcome status, scope health, open risks, and customer relationship signals
• Intervene directly in engagements where scope, delivery, or the customer relationship is at risk
• Ensure consistency of outcome framing, change control standards, and customer communication across all engagements
• Manage capacity and assignment decisions for Lead PMs across the portfolio Lead Executive Customer Relationships
• Own the customer relationship at CXO and Senior VP level for the most strategic FDE accounts
• Lead executive business reviews: translate program-level outcomes and ROI into a narrative that resonates at the executive layer
• Navigate organizational complexity within customer accounts: competing stakeholders, shifting priorities, political dynamics
• Position UKG FDE as a strategic partner through sustained executive presence and outcome discipline
• not just a vendor delivering a project
• Serve as the escalation point for any customer relationship issue the Lead PM cannot resolve Shape Deals and Engagements
• Partner with the FDE Practice Lead and Enterprise Sales on opportunity qualification and SOW structure
• Pressure-test proposed engagements for outcome clarity, scope risk, and customer readiness before commitments are made
• Shape SOW language so that outcome defin.

..

Job Classification:

Marketing Managers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A