Director, Regional, Revenue Site Operations, Medical Group (Michigan) - HYBRID

Employment Type:

Full time

Shift:

Description:

Selected candidate must be home-based within southeast or west Michigan area, for occasional as-needed on-site visits. Purpose Accountable for the performance, regulatory readiness & results of large, strategic / diverse disciplines cross-functional teams or departments over a large functional domain or multiple domains such as a region or multiple Health Ministries (HM). Enables regional level strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Identifies, defines & solves complex problems that impact the management & direction of the business. Collaborates with Service Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Provides decision support, operations & / or optimization leadership focus. Has responsibility for making decisions & managing risk that impact day-to-day regional or health ministry functional operations, with potential for a short

• to mid-term impact on the enterprise.

Oversees a direct staff that includes managers with direct reports.

Note:

"patients" refers to patients, clients, residents, participants, customers, members

Essential Functions Our Trinity Health Culture:

Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Leadership:

Providing advice, guidance, & leadership to Health Ministries (HM) & Region leaders in developing strategies & in the achievement of performance goals. Enable collaboration across & within System Services area, HM & Regions to ensure consistency & integration of strategy & operations. Actively guides, trains, mentors & monitors colleagues while contributing to the development & execution of HM, Regional, Service Area & System Office based strategic plans.

Direction & Growth:

Providing advice, guidance & leadership to System Office, Service Area & HM. Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice. Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend.

Strategic Support & Accountability:

Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives. Responsible for supporting regional efforts to comply with functional area priorities. Accountable for the selection, evaluation & overall success of the functional leadership teams. Organization-wide focal point for establishing functional strategies & governance over financials & staffing. Accountable for communication between System Services functional area, Service Area, Regional & HM leaders.

Operational Delivery:

Responsible for measuring & reporting KPIs / metrics & value delivery. Providing advice, guidance & leadership for the colleague life cycle. Maintains a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression) Responsible for planning, directing & managing support & day-to-day operational tasks for Trinity Health Medical Group (THMG) Revenue Cycle in regional market with annual net patient revenue greater than or equal to $100M Manages Medical Group Revenue Cycle Site Operations for the assigned Health Ministries within a region, including proper implementation of system & local goals to ensure standard & top decile operations; Collaborates with providers & ambulatory locations to improve revenue cycle performance by reviewing daily & weekly metrics, performing root cause analyses & developing / implementing action plans to address. Conducts performance appraisals for team leadership & oversees the cascading goals for the teams. Creates a culture that is supportive of personnel, fostering individual motivation, teamwork & high level of performance & accountability utilizing a participative management style to ensure colleague retention. Develops necessary infrastructure to achieve current & future departmental goals including organizational structure, staffing, policies & procedures & implementation plans; Manages in the selection & facilitation of appropriate process & technology training of colleagues to achieve technical proficiency, efficiency, regulatory compliance & customer service in revenue cycle areas. Manages the Health Ministries budgets & targets allowing for financial oversight of the THMG Revenue Cycle department functions; Develops capital & operational budgets to meet organizational goals & ensure appropriate allocation of resources to support current & future revenue operations for professional & ambulatory services; Assures compliance to budget, as approved. Works with providers & ambulatory practice leaders to develop accurate, effective, efficient & compliant charge capture & coding processes that ensure revenue is recorded for all services provided & clinical documentation exists to support all charges & coding assigned; Ensures systems & processes comply with federal, state & payer-specific coding, billing & reimbursement guidelines. Establishes the infrastructure needed to prepare & conduct routine & ongoing education to providers & practice leaders based on coding & documentation audit findings, coding updates, changes in managed care billing requirements & changes in state & federal regulations that impact professional & ambulatory revenue services. Ensures the successful integration of new physician practices & / or ambulatory services into the Health Ministries Revenue Site Operations; Ensures consistency in implementation of standard policies & procedures across all locations; Coordinates the technical planning for all new programs, departments or services that directly impact professional revenue site operations ensuring the systems to support are in place prior to implementation, e.g. new patient classes or location build in information systems. Minimum Qualifications Bachelor's degree in business or healthcare administration or a related field & progressive experience in revenue cycle operations, revenue metrics & analytics & revenue management or an equivalent combination of education & experience. Management experience in a multi-facility, integrated health care delivery system or revenue cycle or consulting experience. Solid understanding of

ICD-10 & CPT

coding & medical terminology. Valid Driver's License where required by assignment. Additional Qualifications (nice to have) Epic experience preferred. Knowledge of accounting systems & insurance issues, healthcare industry issues & trends, legal issues in field of expertise, required third party & governmental guidelines & work processing. Physical & Mental Requirements & Working Conditions (General Summary) Direct Healthcare Services / Indirect Healthcare /

Support Services:

Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional Exposure to interruptions, shifting priorities & stressful situations. Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent Perform manual dexterity activities & / or grasping / handling. Continuous Ability to climb, kneel, crouch & / or operate foot controls. Occasional Use a computer / other technology. Continuous Sit with the ability to vary / adjust physical position or activity. Continuous Maintain a safe working environment & use available personal protective equipment (PPE). Continuous Comply with applicable Code of Conduct, policies, procedures & guidelines. Continuous Ability to provide assistance in the event of an emergency. Occasional This position operates in a remote environment. Indirect Healthcare /

Support Services:

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional Lift a maximum of 30 pounds unassisted. Occasional Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional Encounter a clinical / patient facing / hands on interactive work environment. Occasional Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous Work outdoors with variable external environmental conditions.

Occasional Average Workday Activity:

Occasional

• O (1%
• 33%), Frequent
• F (34%
• 66%), Continuous
• C (67%
• 100%) Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.