Digital Banking Specialist II

Our Purpose At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Your Role:

Senior Digital Banking Specialist As a Senior Digital Banking Specialist, you will play a key role in the strategy, development, implementation, and ongoing support of Vibe's digital banking platforms and services. Serving as a subject‑matter expert (SME), you will ensure seamless functionality and exceptional user experiences across online and mobile banking, digital payments, and fintech integrations. This role blends technical expertise, member advocacy, and cross‑functional collaboration. You'll help drive innovation, improve efficiency, and ensure digital banking solutions meet the evolving needs of our members and the organization.

What You'll Do:

Serve as a

Digital Banking Liaison:

Act as a bridge between Digital Banking and internal departments to coordinate system enhancements, projects, and operational needs.

Lead Training & Education:

Coordinate and update internal training sessions related to Digital Banking products and services. Conduct branch visits to educate team members and support adoption. Amplify the

Member Voice:

Gather member feedback and provide recommendations to improve and enhance the overall Digital Banking experience.

Administer Digital Platforms:

Lead the administration, maintenance, and enhancement of digital banking systems including online banking, mobile apps, bill pay, P2P, remote deposit capture, and other fintech solutions.

Vendor Management:

Serve as the primary liaison with digital banking vendors to ensure upgrades, patches, and enhancements are implemented smoothly.

Monitor Performance:

Track digital banking performance, analyze trends, and recommend improvements based on analytics and user feedback. Collaborate Cross‑

Functionally:

Partner with IT, Marketing, Compliance, Risk, and Member Service teams to deliver secure, seamless digital experiences.

Resolve Escalations:

Manage and troubleshoot escalated digital banking issues, ensuring timely resolution and root‑cause analysis.

Stay Ahead of Change:

Monitor trends, innovations, and regulatory changes in digital banking and provide strategic recommendations to leadership.

Drive Adoption:

Assist in developing and executing digital adoption strategies through member education, campaigns, and team member training.

Lead Projects:

Oversee digital banking initiatives from conception through testing, documentation, and launch.

What We're Looking For:

Education & Experience 5+ years of experience in digital banking, fintech, or a related role within the financial services industry Proven experience working with digital banking platforms such as Q2, Alkami, Jack Henry, Fiserv, or similar systems Skills & Abilities Excellent analytical, verbal, and written communication skills Strong technical aptitude and ability to navigate multiple software environments Proven experience managing vendor relationships across multiple platforms Sound judgment and strong reasoning skills Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook Ability to prioritize workload effectively based on organizational needs Strong work ethic with a collaborative, high‑standards mindset

Why You'll Love It Here:

You'll help shape the future of digital banking experiences for our members. You'll influence how technology supports ease, access, and financial confidence. You'll collaborate across teams to bring innovative solutions to life. You'll work in a mission‑driven organization focused on elevating community and creating opportunity. You'll have the opportunity to lead, innovate, and make a measurable impact. Physical Requirements The physical demands described represent those required to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing this role, the employee may be required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.