The Role Supervises mortgage post-closing operations, including workflow management, scheduling, staff coaching, file guidance, quality review, and issue escalation. Ensures compliance with investor, government, lending, and Credit Union requirements; supports process improvements, new loan programs, and special projects. Analyzes mortgage documentation for accuracy, fraud risks, and lending concerns while maintaining service levels and developing team performance. Summary Generated by Built In Company Description Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here. Job Description The Supervisor, Mortgage Post Closing supports the daily leadership and operations of the Post Closing team, helping ensure timely and accurate review of first mortgage closing documentation. This position assists with workload management, staff training and development, process improvements, implementation of new requirements, and resolution of member and staff concerns. The Supervisor also partners with department leadership to develop effective procedures and workflows that support department and Credit Union goals while staying current on mortgage lending practices and requirements. Essential Functions Oversee the day-to-day operations of the Post Closing team, including scheduling, pipeline management, workload prioritization, and assignment of work. Recommend and implement process and procedural improvements, and provide guidance to mortgage staff on lending guidelines and specific loan files. Coach and develop team members, address personnel matters, conduct performance evaluations, and establish and assess performance expectations and standards. Serve as a point of escalation for complex issues involving internal teams, members, and third-party vendors, helping facilitate timely and effective resolution. Provide operational support and workload coverage as needed to maintain service levels during staff absences or periods of increased volume. Maintain current knowledge of government and investor guidelines, as well as Credit Union lending policies and procedures. Participate in special projects and initiatives, including researching new loan programs, industry practices, process improvements, and emerging technology.

Bank Secrecy Act:

Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act. Qualifications Bachelor's Degree in business, finance, or similar field of study, preferred 3+ years combined Mortgage loan processing, closing or servicing, required 1+ years senior or team leadership experience, required

Technical or Specialized Knowledge/Skills:

Extensive working knowledge of 1st mortgage products that may include Conventional, FHA, VA, construction, land and portfolio investment properties loans Extensive knowledge of investor and lending regulatory guidelines Ability to analyze member provided documentation (i.e. paystubs, credit reports, assets, tax returns, etc.), purchase contracts, title commitments, and recognize potential red flags/fraud Ability to analyze purchase contracts, title commitments, and recognize potential red flags/fraud Ability to analyze and problem solve to create positive outcomes for all interested parties Ability to prioritize/manage files and allocate resources Analytical and mathematical skills Possess leadership abilities Initiative to meet and/or exceed job standards and willingness to take on other tasks that aren't part of their regular job Display positive, professional disposition/behavior Organized, detail oriented, flexible and able to multi- task in an ever-changing environment Self-motivated Advanced conflict resolution and problem-solving skills Effective communication and interpersonal skills Ability to give oral presentations to a group Ability to coach and mentor staff, providing support and direction Ability to lead by example and be a positive role model to others Ability to make sound decisions in all aspects of the job Computer skills to include Microsoft Word and Excel Type a minimum of 30 wpm

Certifications Required:

Must satisfactorily complete all relevant tests and trainings for Mortgage Lending certification, including Employee and Construction loans, required Additional Information

PAY RANGE

$70,000 - $82,000 Annually (S15), plus 10% annual target bonus. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS

Generous 401(k) match 401k Discretionary Profit Sharing Health Insurance Dental Insurance Vision Insurance Life Insurance Short Term and Long Term Disability Health Savings Account with company contribution Employee Assistance Program Paid Vacation, Sick, Floating Holidays and Volunteer Time Off Paid Holidays Tuition Reimbursement Paid Parental Leave We anticipate this position to close on 11/03/2026. Please submit your application at your earliest convenience to be considered. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Read Full Description Skills Required 3+ years of combined mortgage loan processing, closing, or servicing experience 1+ year of senior or team leadership experience Satisfactory completion of all relevant Mortgage Lending certification tests and trainings, including Employee and Construction loans Bachelor's degree in business, finance, or a similar field Extensive knowledge of first mortgage products, investor guidelines, and lending regulatory requirements Ability to analyze income, credit, asset, tax, purchase contract, and title documentation and identify fraud risks Leadership, coaching, mentoring, conflict resolution, communication, analytical, mathematical, and problem-solving skills Microsoft Word and Excel computer skills Typing speed of at least 30 words per minute Wings Credit Union Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wings Credit Union and has not been reviewed or approved by Wings Credit Union. About This Summary Retirement Support — Retirement funding is notably generous, with a dollar‑for‑dollar 401(k) match up to 6% plus an additional 4% non‑elective employer contribution. This structure can elevate total rewards beyond base pay. Healthcare Strength — Medical coverage offers two Anthem plan options with 100% covered in‑network preventive care, $0 telemedicine, and employer HSA seeding for HDHP enrollees. Dental and vision coverage are included, and fertility support is available via Kindbody. Leave & Time Off Breadth — Paid time off is substantial, starting around 16 days and growing to about 28 days with tenure, plus four floating holidays. Employees also receive state‑compliant sick/safe time and 32 hours per year of Volunteer Time Off. Learn more about Wings Credit Union's Compensation & Benefits → Wings Credit Union Insights What's It Like to Work at Wings Credit Union? Wings Credit Union Culture & Values Wings Credit Union Career Growth & Development What's the Work-Life Balance Like at Wings Credit Union? Wings Credit Union Leadership & Management Wings Credit Union Company Growth, Stability & Outlook View all jobs at Wings Credit Union View Wings Credit Union Profile Report Job