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Job Description
COMPANY OVERVIEW
At The Ron Marhofer Auto Family, we're committed to providing exceptional automotive experiences for our guests. We believe the best candidates for us believes in: Our Values
Trust & Respect
Creating a world class experience for our guests and team members
Teamwork
Continuous Improvement
Commitment to excellence in all we do. As well as Approachability, and Process Orientation.
Approachability:
Serve as an approachable and supportive team member, collaborating with sales consultants and other departments to meet customer needs effectively.
Process Orientation:
Adhere to established processes and procedures while continuously seeking opportunities for improvement. Ensure compliance with regulatory requirements and dealership policies. If you're passionate about delivering world-class customer service and thrive in a collaborative environment, we invite you to join our team.
POSITION OVERVIEW
As the Finance and Insurance Manager, you will play a critical role in ensuring a seamless vehicle purchasing experience for our guests. You will be responsible for managing the finance and insurance process, maximizing revenue opportunities, and delivering exceptional service that aligns with our core values.
ESSENTIAL DUTIES
Essential Duties include the following. Other duties may be assigned.
Responsible for PVR Performance and achievement of company F&I targets.
Active in F&I deliveries and will observe and coach sales team members in the moment on process.
"Walk the talk," will deliver vehicles when necessary and demonstrate successful F&I deliveries
Will work with team leaders and other F&I managers during normal retail business to maximize performance
Actively participate in Monthly F&I team leadership huddle and performance review.
Maintains 100% F&I video recording compliance.
Knowledge of state regulations regarding finance and the Fair Credit Reporting Act.
Review the structure of deals in accordance with lender and dealership guidelines.
Adheres to a standard of professional ethics and is respectful to staff and customers.
Review deals that are declined and work with Sales Department to put dead deals together.
Maintains a lender guide of programs used and obtains a working knowledge of them.
Serves as liaison between finance department and other departments.
HOW WILL MY PERFORMANCE BE MEASURED?
Product sales and profit
Contract-in-Transit
Compliance with all State and Federal Regulations
Customer Satisfaction Index
COMPETENCIES 1.
Excellent Communication 2. Results Oriented 3. Customer Focus 4. Technical Capacity 5. Problem Solving 6. Teamwork Oriented
BENEFITS
Competitive salary and bonus opportunities.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.