A Mortgage Manager manages the mortgage operations for a specific branch, region or whole organization, including sales, budgeting, operations and administration. May support management of retail mortgage offices. Helps develop business strategy, new products and supervise sales managers.
Summary/Objective Responsible for developing new mortgage business, maintaining a current knowledge of applicable laws and regulations, and providing the documentation required within the operations of the department. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sales and Business Development:
Develop and nurture relationships with clients, realtors, attorneys, financial contacts and community civic organizations and other center's of influence to promote goodwill and generate new business. Takes a collaborative approach in actively developing business in the community through cross functional calling efforts and sales strategy. Meet with prospective clients, take mortgage applications and develop a plan based on the needs of the client. Identifies marketing opportunities to promote the bank's products and services geared towards consumer and realtor education. This includes such things as but is not limited to home loan counseling, real estate agents seminars and sales meetings and events. Prepare and submit mortgage applications and all required documents to the mortgage loan operations system and/or mortgage operations staff to support the gathering of any additional information while keeping all necessary parties informed. Other Duties Other duties as assigned. Skills/Abilities Exemplify our customer service philosophy by providing exceptional service to customers (internal and external) and to third party vendors. Ability to juggle multiple priorities with clear direction from supervisor. Attention to detail, problem solving and the ability to be proactive. Skilled in engaging vendor relationships. Thorough knowledge of current mortgage lending regulations Strong computer knowledge and Windows skills required. Involvement in community groups/events and strong networking skills. Excellent interpersonal, communication, leadership, sales, communication and organizational skills. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary. Travel Ability to reach assigned locations within the bank's footprint as well as meeting clients. Education and Experience NMLS Certification At least one year of experience in mortgage originations High School Diploma or equivalent Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This employer is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
