Mortgage Processing Team Lead

Job Description General Information:

Mortgage Processing Team Lead Primary Location:

4027

Lake Drive, Grand Rapids, MI Employee Status:

Full-Time Workplace Type:

Remote Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life. About this

Position:

LMCU is looking for a Mortgage Processing Team Lead to support mortgage processing operations through effective pipeline management, team guidance, training support, and process improvement initiatives. This role partners closely with processing leadership to ensure loan files move efficiently, service standards are met, and compliance expectations are upheld. This is a fully remote position, with exceptions for select internal meetings, training sessions, or business needs that may require periodic in-person attendance. What you'll do: Support and guide mortgage processors by answering questions and assisting with loan, system, and process-related needs, including escalations, priority requests, and staging support. Assist processing management with pipeline management by monitoring reports, helping prioritize work, and ensuring timely actions to meet cycle time, production, member satisfaction, and compliance goals. Provide ongoing training and coaching support for new hires and assist with training related to new or updated processes in partnership with the training team. Collaborate with processing leadership and cross-functional partners by participating in meetings such as bulletin update calls, partnership meetings, and pipeline review discussions. As needed based on staffing and loan volume, manage a small personal mortgage pipeline while meeting all pipeline management expectations. Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence. What you'll bring:

Experience:

Three to five years of mortgage industry experience, including hands-on mortgage loan processing experience.

Education:

High school diploma or equivalent required.

Mortgage Knowledge:

Strong understanding of mortgage processing workflows, systems, documentation, and timelines.

Interpersonal Skills:

Courtesy and tact are essential. This role involves regular interaction with internal partners and external contacts to share information, provide updates, and offer guidance on routine matters. Communication is typically concise and task-focused.

Organizational Skills:

Ability to manage competing priorities, support team needs, and maintain attention to detail in a fast-paced environment.

Compliance Awareness:

Working knowledge of applicable federal and state regulations and internal mortgage policies and procedures. What you'll get:

All Employees:

weekly pay and retirement savings options.

Full Time Employees:

comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. Box 2848, Grand Rapids, MI 49501-2848. LMCU is an Equal Opportunity Employer Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn't to generate profits for shareholders, it's to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You'll love working here at Lake Michigan Credit Union! LMCU is an Equal Opportunity Employer