Sr Consulting Manager, Mortgage Servicing

About Cognizant Consulting Cognizant Consulting is more than Cognizant's consulting practice—we're a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we're looking for our next colleague who'll join us in shaping the future of business. Could it be you? About the role As a Mortgage Consultant - Servicing Process Documentation , you will make an impact by driving current‑state documentation assessments, taxonomy design, and enterprise repository setup during the Foundation phase of large‑scale mortgage transformation initiatives. You will be a valued member of the Cognizant Consulting Mortgage & Lending team , working collaboratively with client stakeholders, architects, and delivery teams to support a GenAI‑assisted reverse‑engineering proof of concept focused on extracting and validating business rules. In this role, you will: Drive current‑state documentation assessments, including taxonomy design and enterprise documentation repository setup Partner with technical and business stakeholders to support a GenAI‑assisted reverse‑engineering by validating extracted business rules (Mortgage Servicing, related Compliance, etc.) Support the Foundation phase by establishing structured documentation standards and organizing enterprise artifacts Gather and document business and functional requirements using BRD/FRD artifacts Write high‑quality User Stories and support Agile/Scrum delivery teams through clear and actionable requirements Work model We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States . Regardless of your working arrangement, we are here to support a healthy work‑life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you must have to be considered 6-10 years of Business Analyst experience with strong US mortgage servicing and compliance related domain knowledge Proven experience in requirements gathering and documentation using BRD/FRD formats Proficiency in writing User Stories and working within Agile/Scrum delivery models Strong analytical skills to document and structure complex current‑state environments Experience collaborating with technical teams and enterprise stakeholders These will help you succeed Exposure to legacy code reverse engineering or business rule extraction initiatives Experience supporting AI‑ or GenAI‑enabled transformation programs Having expertise in other mortgage areas such as Originations and Delinquency management will be a plus. Strong documentation, taxonomy design, and enterprise repository management skills We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.