Senior Card Services Associate

Ranking #9 in the American Banker's 2025 Best Banks to Work For, TIB is committed to serving as Trusted Partners for community banks and our employees. We take great care to maintain a commitment to excellence and personalized service. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best-in-class benefits package that includes comprehensive health, life, and disability coverage, 401(k) retirement savings, generous paid time off, parental leave, tuition reimbursement, and other little extras to make work fun. If this aligns with your values and you want to join a leader in the banking industry, we are hiring for a Customer Service Associate that p rovides inbound/outbound cardholder support and customer service for TIB card issuing programs.

MAJOR DUTIES/ACCOUNTABILITIES

• Directly manages preferred agent bankcard partner banks, providing one-on-one customer service for strategic program solutions and implementation of various initiatives.
• Supports organic growth initiatives including branch promotions, marketing communications, monthly tracking on employee referrals, cross-selling on new bank loans, adding credit cards to a bank's overall matrix for sales, etc.
• Facilitates program orientation as well as training sessions for agent bankcard partner banks.
• Supports the overall relationship function for the associate cardholder agent bankcard program including agent bankcard contract renewals and terminations.
• Provides both proactive and reactive support for agent bankcard partner banks.
• Serves as the primary escalation point of contact for partner bank inquiries and issues.
• Serves as a direct link for preferred client cardholder accounts including support for commercial banking RFPs and sales proposals.
• Coordinates and facilitates periodic portfolio reviews for key partner banks.
• Maintains contact management database and ensures that each partner bank is proactively contacted at least twice a year.
• Serves as back up for the Director of Card Support as well as other team members including Relationship Associates.
• Maintains the confidentiality of bank and customer data.
• Complies with all banking laws and regulations, and maintains the confidentiality of bank and customer information.

REQUIREMENTS/DESIRED QUALIFICATIONS

Required

• Ability to lead by example and support diverse teams
• Ability to interact effectively with bankers at all levels internally and externally to identify, evaluate, and resolve problems
• Ability to work in a fast-paced environment with changing priorities
• Ability to communicate effectively, both verbally and in writing
• Ability to learn and teach multiple systems and applications, such as Fiserv, ShorTel / IP ACD, to complete daily work
• Proficient in Microsoft Office suite
• Strong knowledge of federal and state banking regulations Preferred
• Bachelor's degree
• 4-5 years' experience in card services