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Manager, Patient Accounting
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Chesapeake Regional Healthcare
Chesapeake, VA (In Person)
Full-Time
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Job Description
Manage the activities of employees and vendors to ensure adherence to CRMC standards Consistently monitor and track staff productivity and quality to collect cash and bring Accounts Receivables to full resolution Provide continued education to staff with regards to healthcare reform, payer updates, and system upgrades Work collaboratively with Revenue Cycle peers such as Care Management, Executive Leadership, HIM, Finance, Patient Access, or others within CRMC to meet departmental goals and objectives Review, monitor, and validate staff or vendor-initiated adjustments for certain dollar thresholds Collaborate with Patient Accounting leadership to assign goals for Patient Accounting Consistently review Epic work queues to ensure accounts are being worked optimally for the best AR results possible Conduct frequent quality reviews of staff output and overall workflow to ensure optimal work processes are in place to maximize revenue and reduce denials Month End Reporting to capture and consolidate issues and trends recording for Finance Monitor daily volumes and statistics for incoming phone calls, website usage and system notes Monitor and maintain strict compliance with Medicare and Medicaid Quarterly Credit Balance Reporting Maintain professionalism in all interactions with both internal and external customers Resolve patient complaints, vendor relations, charging issues, and interdepartmental concerns in a timely and professional manner Oversee the training and orientation of all new employees and vendors within the department Maintain current knowledge and awareness of changes with regulatory and payor processes, trends, and updates Bachelors or better in Business Administration or related field. Bachelors or better in Accounting. Bachelors or better in Healthcare Administration. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.