Financial Counseling Specialist Senior

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Closing Date:

07/02/2026

Type of Position:

Job Type:

Regular Work Shift:

Shift Vary (United States of America)

Sponsorship Available:

No Institution Name:

University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only):

Health:

Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only)

Retirement:

Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

ICE |

CORE PA Float Department's Website:

Summary of Job Duties:

The Senior Patient Access Financial Counseling Specialist (FC) duties are to evaluate financial coverage for patients being considered for medication services. The FC will verify insurance benefits, including pharmacy, and obtain pre-authorization for services from third party payers. The FC will also educate patients/family members, and/or care givers in a clinic setting and /or an inpatient setting on the financial requirements of transplant. Exceptional communication, interpersonal skills and vast knowledge of insurance contracts and benefits, including pharmacy, are required to effectively interact with the patient, family members, and/or caregivers. This position is responsible for processing prior authorization and insurance verification for outpatient medications for high dollar procedural areas. The objective is to initiate prior authorization at least 15 days ahead of the appointment date, which is required timeframe by the majority of managed care and commercial insurance companies.

Qualifications:

Minimum Qualifications:

High School diploma, GED or equivalent education level Bachelor's degree and 3 years health care/office related experience, or a high school diploma and 7 years' experience, or a high school diploma and combination of college and experience years to equal 7. However, other job-related education and/or experience may be substituted for all or part of these basic requirements upon committee approval. Excellent computer, word processing, and business office skills. Excellent language, communication and telephone skills. Ability to organize and prioritize duties. Experience in healthcare organizations is highly preferred.

Preferred Qualifications:

Bachelor's degree in business or health related field 7 years' experience in healthcare/clinical business setting. Epic Cadence knowledge will be essential. Must learn other programs as necessary, i.e.

Drop Box, Access, Visio Additional Information:

Job Requirements:

Responsible for planning, organizing and implementing financial counseling services to patients and families. Responsible for screening patients to determine potential for program assistance and eligibility for treatment with UAMS clinical staff and will partner closely with Pharmacy department. Performs thorough financial screening of eligible patient referrals. Researches, verifies benefits, and documents patient insurance coverage and patient financial information. Insures authorizations for all testing and imaging are obtained prior to services rendered. Serves as a resource for patients, family members and/or caregivers on financial matters and assists them with questions concerning insurance and other financial issues. Works with patients and other UAMS team members to address financial gaps and identify alternative funding options. Acts as a contact for payers, UAMS contracts management, UAMS Hospital Billing Services and Professional Billing Services as requested. Collects and submits necessary clinical documentation and correspondence to requesting parties in a timely manner. Provides clinical updates to insurance nurse case managers as requested. Acquires prior authorization for diagnostic testing/labs/physician visits as needed. Performs and communicates related patient follow-up with team members and clinical staff. Identifies, effectively communicates and accurately documents patient financial information to the necessary teams. Keeps financial profiles updated and accurate on all active patients. Keeps the necessary teams apprised of any issues related to payer authorizations and reimbursements. Keeps up to date on financial requirements, in keeping with regulatory requirements of various agencies, including CMS and The Joint Commission. Provides general support to patient access to include the generation of required forms, letters, and benefit verification to patients, referring physicians and regulatory agencies. Coordinates with scheduling and appropriate Leadership, providing financial information or changes in insurance coverage. Any denied services are communicated promptly with the clinic providers and a final decision is discussed with the patients/caregivers. Effectively communicate and promptly seek an appeal or retroactive authorization when necessary. Perform other duties as needed.

PHYSICAL REQUIREMENTS

Stand:

Frequently Sit:

Continuously Walk:

Occasionally Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently Lift and carry weight: 25 lbs Push and pull weight: 25 lbs Use hands to touch, handle or feel:

Frequently Talk:

Continuously Hear:

Continuously Taste or smell: Occasionally Read, concentrate, think analytically:

Continuously Physical Environment:

Inside Medical Facility Environment Salary Information:

Commensurate with education and experience Required Documents to

Apply:

Resume Optional Documents:

Special Instructions to

Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:

Yes The University of Arkansas System is a comprehensive, publicly-supported higher education institution composed of 18 unique campuses, divisions and administrative units that share the singular goal of serving Arkansas residents and others by developing and sharing knowledge to impact an ever-changing world. The UA System provides access to academic and professional education, and develops intellectual growth and cultural awareness in its students, staff and faculty. The system further promotes an atmosphere of excellence that honors the heritage and diversity of our state and nation. It provides students, researchers and professionals with tools to promote responsible stewardship of human, natural and financial resources in Arkansas and around the globe, and with workforce-relevant knowledge to enhance economic development efforts that improve the overall quality of life and societal well-being. Universities University of Arkansas, Fayetteville University of Arkansas at Little Rock University of Arkansas for Medical Sciences University of Arkansas at Monticello University of Arkansas at Pine Bluff University of Arkansas at Fort Smith The University of Arkansas System eVersity Two-Year Colleges Phillips Community College of the University of Arkansas University of Arkansas Community College at Hope-Texarkana University of Arkansas Community College at Batesville Cossatot Community College at the University of Arkansas University of Arkansas Community College at Morrilton University of Arkansas Community College at Rich Mountain University of Arkansas Pulaski Technical College Other Units University of Arkansas System Division of Agriculture Arkansas Archaeological Survey Criminal Justice Institute Arkansas School for Math, Sciences, and the Arts University of Arkansas Clinton School of Public Service Arkansas Research and Education Optical Network (ARE-ON)