FINANCIAL CARE SPECIALIST JOB DESCRIPTION JOB FUNCTIONS AND RESPONSIBILITIES

Financial Counseling and Consultation Provide financial counseling to patients on various procedures rendered by HRC. Review insurance information (verified by the insurance benefit coordinator) with patients when applicable. Schedule financial consultations (by phone, video or in person) with patients before starting any IVF procedures. Payment Collection and Management Responsible for on-site collection from patients at the check-out counters, by phone, email, or via online portal for all procedures, including IUI, IVF, FET and past due amounts. Collect all cycle payments by cycle start per the OPU list. Each coordinator will provide a list of their monthly cycles. Collect payments from patients before any diagnostic testing, surgical procedure, IVF cycles, and FET cycles. Collect payments from responsible parties before any services rendered to third party patients (e.g., donors or surrogacy patients). Update the payment list with all financial details. Communicate with coordinators at least once a week regarding payment status for all treatment patients. Check the schedule for cycle starts to be available to collect payments. Upload financial consents to the patient's EMR account. Collect credit card authorizations for storage or collect multiple storage packages for all patients and upload them to the EMR account. Ensure prior authorizations are secured before performing any procedures that require authorization, including IUI, IVF, or FET cycles. Document a clear breakdown of treatment, cost of procedures, payment method, authorization number, consents, and credit card collection in the EMR account to allow billing to allocate services properly. Administrative Duties Prepare refund requests for management approval before sending them to the billing department to initiate the refund process. Handle any and all financial/billing customer service calls. Assist team members in other HRC offices with collections as needed. Attend all billing team meetings as required. Provide backup support to other financial team members, clinical or front desk personnel as needed. Participate in educational seminars when required by HRC. Adhere to HRC Policies & Procedures. Abilities and Knowledge Ability to effectively communicate both verbally and in writing and promote teamwork. Ability to organize and follow through on own initiative. Experienced biller in OB/GYN and infertility preferred. Knowledge of Microsoft Word and Excel preferred. Data Entry Skills and Typing of 45 wpm.

EOB, ICD-9, CPT

codes, and A/R knowledge. Good with numbers Strong people skills. Experience with on-site collection from patients preferred Team Player

• Be proactive in efficiency enhancement and promoting team spirit throughout the HRC team.
• Be proactive in assisting the Manager in implementing procedural changes to achieve goals and objectives in the billing team and minimize any possibility of crisis management.
• Maintain confidentiality in all aspects of daily work, recognizing that many confidential documents and conversations will need to be relayed.
• Demonstrate regard for the dignity and respect of all employees, medical staff, patients and visitors.
• Communicate effectively and in a timely manner.
• Keep work area and surrounding areas in a clean and organized manner.
• Coordinate efforts to work effectively with others in a manner that is productive, recognizing that this creates continued development of the "team" concept.
• Interact with fellow employees in a way that promotes a harmonious and cooperative working environment.
• Attend all meetings as required.
• Participate in performance improvement activities.
• Maintain proper attendance and punctuality to ensure that the practice operates in an efficient and cost-effective manner.
• Accept responsibility and accountability for actions.
• Assist with any task that can help improve the flow and efficiency.
• Other duties as assigned

Job Type:

Full-time Pay:

$28.00 - $30.00 per hour Ability to

Relocate:

Newport Beach, CA:

Relocate before starting work (Required)

Work Location:

In person