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T
TEKsystems
Financial Customer Service Specialist
Career Insights for Financial Operations Specialist
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Based on Colorado data
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What they do
A Financial Operations Specialist specializes in foreseeing or carrying out financial transactions or other routine operations that are influenced by compliance needs. Requires some knowledge of accounting, billing, customer service and contracts. Helps businesses and their customers resolve financial billing and reconciliation issues.
$69,985 / year median in Colorado
-8% projected decline
Job Description
Financial Customer Service Specialist TEKsystems - 3.8 Englewood, CO Job Details Temporary | Temp-to-hire $23 - $26 an hour 1 hour ago Benefits Commuter assistance Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Life insurance Qualifications Phone communication Customer order taking Mid-level Managing clients in a customer support role Internal employee customer service Bank experience Customer support for financial loans Order inquiry handling 2 years Communication skills Client interaction via phone calls Full Job Description Job Description Answers all incoming phone calls in a timely manner preventing excessive hold times. Make outbound calls to borrowers, dealers and credit unions in accordance with company policies and procedures. Identify needs, offer solutions, and follow up on unresolved transactions. Hold meaningful conversations with dealers, credit unions, members and internal contacts in person, over the phone, or through written communication. Build and maintain positive relationships with dealerships and credit unions. Provide exemplary customer service to internal and external partners. Communicate and educate dealers and credit union staff on systems and program standards. Direct efforts toward efficiently maximizing remediation of issues to achieve funding. Manage assigned queues within SLAs Perform processing and held ordering functions in support of resolving customer support inquiries. Ensure all communication (internal, external, oral, written) is handled in a professional manor. Qualifications Previous financial services or banking background 2 - 4 years of call center experience Job Type & Location This is a Contract to Hire position based out of Englewood, CO. Pay and Benefits The pay range for this position is $23.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Englewood,CO.