Full Job Description Job Description Position Summary:

The Financial Services Specialist is responsible for supporting the hospital's financial operations by ensuring timely checkout, accurate charge capture, and clear financial communication with clients. This role includes, Accounts Receivable functions, such as invoice finalization, payment posting, account reconciliation, and follow-up on outstanding balances. This position supports the hospital policy requiring payment at the time of service while managing the 7-day invoice finalization window. Serving as a primary financial resource for client-facing teams, clients, and clinical services, this role responds to high-level financial inquiries from both internal and external clients, providing accurate explanation of charges, invoices, payment expectations, and account status. The role works proactively to resolve billing questions and prevent financial concerns from escalating to clinical departments. This role plays a key part in maintaining strong cash flow, improving billing accuracy, and delivering a positive and transparent client experience.

Full Consideration Date:

Monday, June 15th, 2026, 11:59pm (MT). This position will remain open until filled.

Description of Work Unit:

The Hospitals within the Veterinary Health System exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the VHS Hospitals and provide a support facility for service to the general public and referring veterinarians. Why work at Colorado State University? CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine's \"America's Best Employers by State!\"

Essential Job Duties:

Support accurate and timely financial checkout by finalizing invoices, verifying charge capture, posting payments, and reconciling accounts. Respond to internal and external financial inquiries by explaining invoices, service charges, payment expectations, and account statuses clearly and professionally. Manage Accounts Receivable functions, including follow-up on outstanding balances, contacting clients, and resolving discrepancies or concerns. Enforce hospital policy requiring payment at time of service while maintaining compliance with the 7‑day invoice finalization window. Identify and address potential financial issues early to prevent escalation to clinical teams. Evaluate client concerns and determine when issues require escalation to medical staff or when an incident report is warranted. Maintain accuracy, confidentiality, and compliance in all financial documentation and communication. Perform other related duties as assigned.

Conditions of Employment:

Pre-employment Criminal Background Check (required for new hires)

Essential Services Designation:

Required to report without delay or interruption to provide essential or emergency services to ensure health, safety and welfare.

Supervision:

None Minimum Qualifications:

High school diploma or equivalent Minimum of 2 years of experience in financial services, billing, or client-facing financial roles Strong understanding of payment processing and accounts receivable workflows Excellent communication and customer service skills High attention to detail and accuracy Ability to handle confidential financial information

Preferred Qualifications:

Experience in a veterinary or human medical/hospital setting Familiarity with practice management systems (e.g., Stringsoft or similar) Experience with insurance, assistance funds, or institutional billing processes Experience in Accounts Receivable, including: Experience contacting clients to collect outstanding balances Experience explaining invoices, charges, and payment expectations clearly and professionally. Resolving billing discrepancies and payment questions Salary Range $37,920 - $45,504 Required Application Documents To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Cover Letter, Resume/CV Employee Benefits Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so. 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